Automotive Customization & Installation Technician

Job Description

Job Description

ABOUT RPM

RPM is Richmond's Ultimate Autosalon Superstore. You can 100% count on one thing — if RPM does it, it is the best, period. If we can't be the best at what we do, we simply won't do it.

Established in 1985, RPM Superstore is owned and operated by automotive enthusiasts. We've been providing Richmond, VA's auto customization needs from custom car audio & stereo installs, remote car starters, vehicle security, wheels and tires, wheel repair, performance upgrades, specialty lighting, professional certified window tint, and complete ASE certified vehicle maintenance and repairs. Our installation team is the most skilled group of individuals in the metro Richmond, VA area. We pride ourselves on providing excellent customer service and a quality, custom job to every client.

POSITION OVERVIEW

The Automotive Customization & Installation Technician is responsible for installing, servicing, customizing, and repairing automotive aftermarket products while maintaining a high standard of workmanship, safety, customer satisfaction, and attention to detail. The technician will work with a variety of vehicles and automotive accessories, ensuring all installations are performed according to manufacturer specifications, company standards, and applicable safety requirements.

The ideal candidate is mechanically inclined, technically capable, dependable, customer-service oriented, and willing to develop expertise across multiple areas of automotive customization.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

The Automotive Customization & Installation Technician will perform duties across the following service areas, based on training, experience, and assigned responsibilities.

1. Window Tint Installation

2. Car Audio & Electronics

3. Wheels & Tires

4. Vehicle Security & Remote Start

5. Wheel Repair

6. Performance Upgrades

7. Automotive Lighting

8. Body Kits & Exterior Customization

GENERAL SHOP RESPONSIBILITIES

• Perform pre-installation vehicle inspections and document existing damage when required.

• Protect customer vehicles during installation and repair.

• Maintain clean, organized, and safe work areas.

• Properly use and maintain tools and equipment.

• Complete assigned work within established timelines.

• Communicate installation concerns, delays, and additional work requirements to management.

• Participate in quality-control inspections and final vehicle checks.

• Assist fellow technicians and contribute to a professional team environment.

• Follow company policies, safety procedures, and customer service expectations.

2. Technician Qualifications and Requirements

REQUIRED QUALIFICATIONS

1. Automotive Installation Experience

• Previous experience in automotive accessory installation, automotive electronics, mechanical work, or a related trade.

• Demonstrated ability to work with hand tools and automotive installation equipment.

• Ability to learn and perform installation procedures across multiple product categories.

2. Technical Knowledge

• Basic understanding of automotive electrical systems and 12-volt wiring.

• Ability to read and follow wiring diagrams, technical instructions, and installation manuals.

• Ability to use common hand tools and appropriate diagnostic equipment.

• Basic troubleshooting and problem-solving skills.

• Understanding of proper component fitment, mounting, and installation practices.

3. Quality and Safety

• Strong attention to detail and commitment to professional workmanship.

• Ability to identify potential safety hazards and report them.

• Ability to protect customer vehicles from damage.

• Willingness to follow company safety standards and manufacturer requirements.

4. Professional Conduct

• Reliable attendance and punctuality.

• Ability to work independently and collaboratively.

• Strong communication and customer-service skills.

• Professional attitude and willingness to accept feedback.

• Ability to maintain confidentiality regarding customer information and vehicle security systems.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The technician must be able to perform the physical requirements associated with automotive installation and customization, with reasonable accommodation where required by law.

• Stand, walk, bend, kneel, crouch, and work in confined vehicle areas.

• Lift, carry, and position automotive parts, tools, and equipment appropriate to the assigned duties.

• Work with hand tools and equipment for extended periods.

• Safely enter and exit vehicles and work around vehicles in a shop environment.

• Perform detailed visual and hands-on work.

• Work in environments that may involve noise, dust, automotive chemicals, and varying temperatures.

• Follow proper lifting, equipment-handling, and workplace safety procedures.

PREFERRED QUALIFICATIONS

The following qualifications are preferred but may not be required for entry-level applicants:

• Two or more years of professional automotive electronics or aftermarket installation experience.

• Experience with remote-start and vehicle security installations.

• Experience working on domestic and foreign vehicles.

• Professional window tint installation experience.

• Experience with wheels, tires, lighting, performance products, and exterior accessories.

• MECP certification or comparable automotive electronics training.

• Experience with electrical diagnostics, minor fabrication, or advanced accessory integration.

• Previous experience in a high-volume automotive customization shop.

COMPENSATION

Based on the technician's experience, technical skills, and ability to complete installations independently.