IT Field Support Technician_Wilmington

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and the ability to make decisions based on established department and company guidelines. Responsibilities and Skills Communicating clearly in written and verbal form Providing customer break‑fix support for designated equipment Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Benefits $40 per call/$5 per call per diem Dell/Lenovo paid certification training Requirements Typically requires technical school certification or equivalent and 1–2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs Valid driver’s license Reliable transportation with valid registration and adequate insurance (additional requirements may exist if an offer of employment is extended) Must own a basic repair tool kit #J-18808-Ljbffr Gr8ttek