Cash Management Analyst

Level 1 support for all requests coming from GTPS Clients Respond to client inquiries and escalate to internal stakeholders as deemed necessary Own payment investigations following client, compliance, or internal stakeholder requests in the investigation management tool, PEGA Smart Investigate, including intake, analysis, coordination with relevant teams, client communication, escalation, and closure. Manage individual PEGA workbasket and contribute to the good handling of the workbaskets of the Group as well as other teammates Ensure proper and timely handling of check payments and deposits, including check deposits, inclearing items, returned checks, exception handling, suspense items, reconciliation follow-up, and client inquiries related to check processing. Process and support ACH-related matters, including drawdown authorizations, ACH returns, Notifications of Change, reversals, client follow-up, and coordination with internal teams to ensure compliance with applicable rules, client obligations, and internal procedures. Complete audit confirmations Address daily reconciliation issues related to funds in suspense, check inclearing, returned checks, ACH exceptions, and payments pending due to insufficient funds, ensuring timely research, escalation, and resolution. Perform periodic permanent supervision controls Contribute to the periodic review and update of procedures related to check processing, ACH workflows, client servicing, reconciliations, and payment investigations. Contribute to the remediation of any issues, whether self-identified or assigned by LOD3 or external regulators. Maintain the confidentiality of compliance matters relating to our clients Any other ad-hoc tasks as deemed necessary #J-18808-Ljbffr Madison-Davis, LLC