Customer Service Representative

Job Description

Job Description

BONFE- CUSTOMER SERVICE REPRESENTATIVE 

Start Your Career With Purpose at Bonfe

Join a supportive team where your voice matters, your work is valued, and your growth is a priority. At Bonfe, we’re more than a home service provider — we’re a family-driven company passionate about building meaningful careers and delivering exceptional service.

Shift Hours: 

Monday-Friday: 1:30pm-10:00pm

What You Can Expect:

• Competitive Compensation : Starting at $23 per hour.
• Comprehensive Benefits :
  • Medical and dental coverage, with 100% Bonfe-paid premium after 60 days.
  • Optional vision insurance.
• 401(k) Plan with generous company match (eligible after 6 months).
• Paid Time Off to relax and recharge.
• Paid Training & professional development.
• Uniforms Provided.
• Career Growth : Get hands-on exposure to multiple trades. A perfect launchpad for a long-term career in the trades.
• A True Team Environment : We're a workplace where people genuinely care about each other. We work hard, grow together, and build lasting friendships.

Who We Are:

Founded in 1993, Bonfe is a  family - owned  business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. You’ve probably seen our trucks and our ads, but what you may not know is what it’s like to be a part of a team like this. We treat you like family and help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners.

Be part of an organization which bases growth and future goals on a set of  core values that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free.

People often come to us looking for a job, they stay with us because they find a fulfilling career, room to grow, opportunities to excel,  AND MORE !

We DELIVER on our core values:

PLAY TO WIN

BUILD RELATIONSHIPS

CONTINUOUSLY IMPROVE

DO THE RIGHT THING

What You’ll Do:

As a Customer Service Representative, you’ll be the voice of Bonfe: Creating exceptional customer experiences using our top of the line system, allowing you to focus on meaningful interactions.

Daily Responsibilities Include:

• Manage inbound and outbound customer calls in line with department KPIs.
• Deliver exceptional service using empathy, problem-solving, and clear communication.
  
• Advocate for both the customer and Bonfe’s reputation.
• Collaborate with team members to achieve company and departmental goals.
• Participate in ongoing training and career development.

What You Bring:

We’re looking for team players who are passionate, dependable, and eager to grow.

Ideal Qualities:

• Positive attitude and strong communication skills.
• Ability to stay calm under pressure and handle unexpected challenges.
• Accountability and honesty.
• Eagerness to help customers and teammates alike.
• Strong multitasking and time management skills.
• Independent, Problem-solving mindset and attention to detail.
• Open to feedback and committed to continuous self-improvement.

Preferred Experience:

• Customer service experience (call center background is a plus).
• Familiarity with Microsoft Office and standard office equipment.

At Bonfe, you’re not just doing a job — you’re building a career in a place where you're appreciated, challenged, and supported.

Ready to Join a Company That Feels Like Family?
Apply now to become part of something bigger.

Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.

Bonfe is an Equal Opportunity Employer.