Field Service Engineering Team Lead

Field Service Engineering Team Lead

Are you the kind of person who enjoys being a problem-solver, utilizing your technical experience combined with world-class customer service skills to provide solutions on a global scale? Are you seeking the opportunity to lead a team of like minded professionals?

The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people.

Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide.

We know that when you are passionate about what you do, it's more than just a job.

Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow.

How you will make an impact:

As a part of our dynamic Product Engineering team, the Field Service Engineering (FSE) Team Lead will play a critical role in ensuring equipment is installed, maintained and repaired efficiently and effectively at customer sites. This position will ensure all service activities meet Meissner's high standard of quality and customer satisfaction. The FSE Team Lead will work in an innovative environment, leading a team of skilled professionals and contributing to the ongoing success of our company by servicing a multitude of technical clients in the bio-pharma and pharmaceutical spaces.

• Leads by example and provides direction, inspiring team members to provide solutions to our customers and deliver the highest quality service.
• Guides team of Field Service Engineers and ensures all customer site visits are fulfilled.
• Perform factory and site acceptance tests on equipment including training of customer personnel on operation of equipment and devices.
• Generates service, problem and resolution reports for technical service provided.
• Works with engineering to generate product documentation, operating manuals, recommended spare parts lists, recommended preventative maintenance procedures, etc.
• Manage calibration of instruments to ensure they're available for service use.
• Train others in learned methods of service, calibration and maintenance of equipment and devices.
• Perform necessary overnight travel as required, approximately 30-40% of the time, including some weekends.
• Meets with the Field Service Engineering team regularly to identify roadblocks, challenges, inefficiencies and gaps, working to develop and implement solutions.
• Works with team members to identify areas of growth and improvement and assists as needed to help achieve that growth.
• Takes on responsibility for success and growth of the Field Service team and in turn the satisfied support of Meissner's customers.

This is an on-site role based out of our headquarters in Camarillo, CA.

The skills and experience you'll need:

• Bachelors degree (or equivalent) in a technical field, or equivalent experience.
• Minimum of 5 to 7 years working experience in a similar position preferred.
• Must have a minimum of 2-3 years leadership experience.
• Excellent analytical and problem-solving skills.
• Familiarity with computer aided design (CAD) is highly preferred.
• Familiarity with programmable logic controllers (PLC's) and industrial controls is highly preferred.
• Must be motivated and willing to assist in the establishment of a new parts and service group through the creation of documentation and new processes.

Don't meet every single requirement? Apply anyway.

What we can offer you:

• Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
• Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
• 401k, Profit Sharing, 401k Advisory Services
• Company Sponsored Life Insurance
• Employee Assistance Program
• Paid Time Off, Paid Holidays, Anniversary Holiday

Ready to make an impact? Let's talk.

This position may require you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.

Meissner is proud to be an Equal Opportunity Employer.

US BASE PAY SCALE $98,300 - $125,800

The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicant's experience.