Referral Management Clerk

Job Description

Job Description

Description:

Destiny Management Services, LLC is a professional services firm specializing in the delivery of mission-critical medical support staffing and administrative services to federal government agencies. With a strong commitment to excellence and a proven track record supporting the Defense Health Agency (DHA), and various Military Treatment Facilities (MTFs) nationwide, Destiny Management Services partners with government clients to ensure that qualified, dependable personnel are in place to support the health and well-being of our nation's military members, veterans, and their families.

Our team brings deep expertise across a broad range of healthcare support roles — from Medical Office Clerks and Biomedical Equipment Technicians to Medical Coders, Registered Nurses, and beyond. We hold ourselves to the highest standards of professionalism, regulatory compliance, and patient-centered service, and we seek individuals who share that commitment.

We invite you to join a company where your work has purpose, your contributions are valued, and your career can grow within a meaningful mission.

Destiny Management Services, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

SUMMARY. This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

The Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), MHS GENESIS or other MTF ICD-B programs must be utilized for referral management services. Access will be granted by local MTF connectivity and the contractor shall comply with MHS communications and Government IT security standards and policies. The military facility will provide system accounts for MSS personnel after required training and security procedures have been completed by the contractor. If the Military Health Service processes moves away from specified systems, the government will modify the task order accordingly.

PERFORMANCE OUTCOMES:

• Greets patients/visitors at a front desk, referral center or office setting.
• Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required.
• Reviews referrals for administrative completeness and researches covered benefits prior to processing.
• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
• Provides general instructions to patients and ensures patients have necessary documentation for referred health care services.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines.
• Request medical records and ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.
• Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF.
• Orients and trains MTF personnel about the referral process and timelines.

QUALIFICATIONS:

Mandatory knowledge and skills.

A fully qualified typist with a minimum of 50 WPM is required.

Demonstrate general medical ethics, telephone etiquette, and excellent communication and customer service skills.

Possess general office administrative and clerical skills to perform receptionist duties and answer telephones.

Ability to communicate effectively, both orally and in writing.

Education . High school diploma or General Educational Development (GED) equivalency. Completion of an Administrative Assistant program is desired.

Experience . At least 6 months of experience in medical office setting.

Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.