Intake & Engagement Coordinator

Intake and Engagement Coordinator

Schedule - M-F 6 am - 2 pm

Location - Onsite in Seattle

The salary range for this position is $31.25 to $33.25, with a midpoint of $32.25/hr. New hires will typically receive between minimum and midpoint; however, offers may vary based on experience, internal equity, and market.

About Evergreen Treatment Services

ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.

Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.

Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization's essential work.

Job Summary

Supports ETS' mission by facilitating onboarding and engagement for individuals seeking behavioral health services.

Plays a key role in the intake process, ensuring a smooth transition into care and supporting participant engagement during the early stages of treatment, including the first 90 days and other critical milestones while re-engaging participants as needed.

Collaborates with referral sources and internal teams to connect individuals to appropriate servicesincluding case management, counseling, medical services, and other resources to promote sustained participation.

Responsibilities

Intake & Onboarding

• Serve as the first point of contact, providing a welcoming experience and an overview of available programs.
• Conduct intake assessments, gather required information, and complete eligibility screenings.
• Ensure all completed consent forms and documentation meet organizational and regulatory requirements.
• Provides service information and connects individuals to appropriate programs based on identified needs.

Service Coordination & Navigation

• Coordinates and schedules appointments across internal services, including case management, counseling, and medical care.
• Facilitate internal and external referrals and assist participants in accessing services.
• Act as a liaison between participants and providers to ensure prompt access, continuity of care, including warm hand-offs.

Engagement & Follow-up

• Maintains ongoing contact to encourage engagement, especially during the early care and key treatment milestones.
• Conduct outreach to individuals who miss appointments or services, assist with rescheduling, and documenting follow-up efforts.
• Communicate with participants via phone, email, text, or in-person contact.

Barrier Identification & Support

• Identify barriers to engagement (e.g., transportation, scheduling, childcare, financial constraints) and communicate findings to appropriate care team members.
• Track common barriers to inform care coordination and service planning efforts.

Documentation, Tracking & Team Collaboration

• Maintain accurate and timely records of participant interactions, intakes, referrals, and outreach efforts in the Electronic Health Record (EHR).
• Track activity metrics (e.g., number of intakes, outreach attempts, appointment follow-up) in accordance with team processes.
• Participate in team meetings and collaborate with internal and external partners to support coordinated care.
• Ensure all documentation complies with organizational standards, HIPAA, and 42 CFR Part 2.

Community Engagement

• Support outreach efforts and promote available services through community engagement activities and events.
• Maintain knowledge of community resources to support appropriate referrals.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Requirements

Qualifications

Education & Experience

• High school diploma or GED required.
• An associate degree or higher in a related field preferred.
• Prior experience in case management, social services, intake coordination, or a similar role preferred.
• Familiarity with intake procedures and participant engagement strategies preferred.
• Lived experience relevant to the population served is valued.
• Active, restriction-free Washington State driver's license required, with an acceptable driving record.

Knowledge and Skills

• Demonstrated knowledge of racial equity and social justice, and contribute to creating an inclusive, equitable environment for clients, patients, and staff.
• Demonstrate effective working relationships with clients, patients, and staff from a diverse ethnic, socioeconomic and cultural backgrounds.
• Demonstrate effective interpersonal and verbal/written communication skills.
• Organize and prioritize workload, work independently, and efficiently complete tasks timely.
• Demonstrate reliability, adapt to changing priorities, work effectively under pressure, and collaborate on problem solving.
• Maintain confidentiality and exercise discretion when handling sensitive information.
• Set clear boundaries, navigate challenging interactions, and support de-escalation.
• Proficiency with basic computer applications, including email, calendaring, video conferencing, and standard office software (e.g., Microsoft Office or Google Workspace).
• Safely operate a company vehicle.

Additional Essential Information:

Physical Conditions and Requirements:

• May be exposed to illicit drug residues, fumes, and other biohazardous materials when carrying out job functions. There is also potential exposure to bloodborne pathogens. ETS provides training and maintains policies and procedures to reduce the risk of exposure.
• May be required to work in community-based and field settings, including mobile units and outdoor environments, and may be exposed to varying weather conditions such as rain, cold, heat, and other inclement weather.
• Employee is regularly required to sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently stands, walks, and kneels; occasionally climbs, balances, or stoops; and rarely crouches or crawls.
• Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close, color, and peripheral vision, and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, and phone.
• A company vehicle is used as a regular part of the role.

Evergreen Treatment Services