eCommerce Customer Support / Sales / Marketing Coordinator
$45k - $65kBLUEROCK
Job Description
Job Description
Job description:
eCommerce Operations Coordinator
Location: Kent, Washington
Company: Bluerock Tools — BluerockTools.com
Reports to: VP of Marketing & Sales
About Us
Bluerock Tools is a growing power tool brand focused on providing durable, high-performance tools for professionals. We sell directly through our website DTC and major online marketplaces like Amazon, eBay and Walmart. Our team is small, nimble, and dedicated to great customer experiences and product reliability.
Position Overview
We’re looking for a Customer Support & Operations Coordinator to work closely with our VP of Marketing & Sales in supporting day-to-day business operations. This role is ideal for a proactive, detail-oriented individual who enjoys balancing customer service with operational support in a small business environment.
You’ll be the first line of communication for customer inquiries — handling emails, live chats, and phone calls — while also assisting with online order management, returns, refunds, and fulfillment coordination. Beyond customer interactions, you’ll help keep our sales channels organized, update product listings, process shipping claims, and occasionally support warehouse operations when needed.
This position requires excellent written communication skills, strong organization, and the ability to follow through on multiple priorities with minimal supervision. The ideal candidate thrives in a fast-paced setting and takes ownership of ensuring smooth, accurate, and positive customer experiences every day.
Responsibilities
- Monitor and respond to customer inquiries via email, live chat, and phone.
- Review incoming orders and verify details for accuracy.
- Process refunds, exchanges, and return labels.
- Track and follow up on open orders, replacements, or warranty claims.
- Follow up post-sale customer issues and seller/product reviews.
- Coordinate with shipping and fulfillment partners to resolve delivery issues.
- Identify recurring issues and communicate them to the VP of Marketing & Sales.
- Support administrative tasks — such as updating product listings, shipping claims.
- Occasionally back up and assist Warehouse Manager with order picking/packing as needed.
Qualifications
- 2+ years of customer service or e-commerce operations experience (Amazon, BigCommerce, or similar platforms essential).
- Excellent written and verbal communication skills.
- Highly organized ,detail-oriented, reliable and accountable for results.
- Comfortable working independently and managing multiple priorities.
- Familiarity with order management, returns, and online store workflows preferred.
- Familiarity with Excel CSV files
Preferred Skills
- Experience with ShipStation, BigCommerce, Amazon Seller Central, Amazon FBA, eBay, Walmart or similar systems.
- Accurate bookkeeping using small business software such as Quickbooks and Excel.
- Understanding of online sales workflows and customer support best practices.
- Ability to draft professional, empathetic customer responses.
- Desire to investigate and solve systemic issues and work flow inefficiencies.
Work Environment
- Full-time, Casual Office Environment
- Flexible hours — must be available during U.S. business hours for email and chat coverage.
- Remote work possible after training with daily check-ins with the VP of Marketing & Sales.
Compensation $45,000-$65,000
Competitive hourly rate or salary depending on experience. Opportunities for growth as the company expands. Benefits available.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What was the approximate annual ecommerce revenue volume you directly managed?
- What ecommerce platforms have you worked with?
- Have you been directly responsible for managing inventory or forecasting for ecommerce products?
- Do you have experience with physical product businesses?
- Have you worked in a smaller entrepreneurial company environment before?
Experience:
- hands-on Amazon Seller Central: 1 year (Required)
- Selling Channel Management: 1 year (Preferred)
Work Location: In person
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the eCommerce Customer Support / Sales / Marketing Coordinator in Kent, WA vacancy
- ...Relocation required) The Sales & Marketing Cloud Administrator is responsible... ...optimization, and ongoing support of the company’s Sales and... ...that marketing, sales, and customer communication tools are... ...analysis Assist with vendor coordination and system upgrades or...SuggestedWork at officeRelocationMonday to FridayFlexible hours3 days per week
- ...Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision... ...for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service...SuggestedMinimum wageFull timeLocal area
EssilorLuxottica
Kent, WA8 days ago - Coastal Farm in Auburn, Washington is seeking an individual to maintain high standards of customer service while generating sales and merchandising. Your essential duties include greeting customers, answering queries, and assisting in store housekeeping. The ideal candidate...Suggested
$19.66 per hour
...DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( Join Our Community of Food People! The CHEF’STORE Sales Associate helps maintain an atmosphere of superior customer service, promoting the US Foods strategy: Great Food, Made Easy. We rely on our team to promote and...SuggestedHourly payMinimum wageTemporary workWork experience placementWork at officeLocal areaFlexible hoursShift workUS Foods
Kent, WA5 days ago$19.66 per hour
...DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( Join Our Community of Food People! The CHEF’STORE Sales Associate helps maintain an atmosphere of superior customer service, promoting the US Foods strategy: Great Food, Made Easy. We rely on our team to promote and...SuggestedHourly payMinimum wageTemporary workWork experience placementWork at officeLocal areaFlexible hoursShift workUS Foods
Kent, WA4 days ago$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible for greeting customers, scanning merchandise, processing cash and card payments, handling returns, assisting customers with product...Hourly payFull timePart timeFamily Dollar
Covington, WA3 days ago$13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and customer...Hourly payFlexible hoursCircle K
Covington, WA5 days ago$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...Hourly payBest Buy
Covington, WA3 days ago$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull timePetco
Kent, WA3 days ago- ...department to achieve desired sales objectives, goals and budgets... ...department meets/exceeds customer expectations for ease of shopping... ...manager, field specialist, coordinators and division e-Commerce manager... ...and business issues Provide support and assistance through direct...Hourly payWork at officeLocal area
$28.75 per hour
...Customer Service Representative — Route Relief (Cover Routes & Customer Success) New System... ...customer matters Strong training and support (we set you up for success) Opportunities... ...and communication skills required Sales-minded without being pushy relationship selling...Full timeWeekend workNew System
Kent, WA4 days ago$16 - $22 per hour
Whole Foods Market is seeking Cashiers / Customer Service Team Members to assist customers, operate registers, and support front-end store operations. Cashiers are responsible for scanning items, processing payments, assisting customers with questions, handling returns...Hourly payFull timePart timeNight shiftWeekend workDay shiftEarly shiftWhole Foods
Seatac, WA3 days ago$25k
...require additional research depending upon customer response. The CSR Specialist has... ...Specialist functions as the inside half of the sales team to ensures transactions are error free... .... Relates to all technical customer support activities within the business, call center...Contract workGenuine Parts Company
Kent, WA7 days ago$19 per hour
...Internet Sales Coordinator We are Lennar Lennar is one of the nation's... ...and providing exceptional customer service, giving back to the... ...is crucial to the Sales & Marketing team, engaging customers via... ...are committed to fostering a supportive and enriching environment for...Hourly payLive inWork at officeLocal areaFlexible hoursLennar Homes
Federal Way, WA4 days ago- ...operated. Seeking an energetic and team oriented Coordinator Trainee to join our team. Coordinator Trainee: Supports the Sales and Rental Departments. Responsibilities:... ...emails and providing content to potential customers · Cold calling and tracking...Traineeship
Northwest Forklift
Renton, WA3 days ago - ...About the job Remote Travel Customer Representative We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip...Remote workWork from home
Almaaventurera
Kent, WA3 days ago $17 - $23 per hour
ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment. Associates are responsible for operating the cash register, assisting customers, stocking shelves, unloading deliveries...Hourly payFull timeShift workDay shiftEarly shiftAldi Inc.
Kent, WA5 days ago- ...Remote Customer Service Specialist At ForgeFit, we supply premium... ..., resolving issues, or coordinating with internal teams, your focus... ...collaborating with fulfillment, sales, and service teams Keep accurate... ...in a customer service, support, or client-facing role ~ Strong...Remote jobHourly pay
$25 per hour
...All StarZ Staffing is hiring a Data Entry / Customer Service Rep for an immediate opening at a transportation and logistics services company... ...Rep role focuses on accurate data entry, administrative support, and supporting daily logistics operations. We're looking for someone...Hourly payWeekly payFull timeTemporary workWork at officeLocal areaImmediate startMonday to FridayDay shiftAll Starz Staffing
Kent, WA4 days ago$45.5k - $75.13k
...Sales Coordinator The Sales Coordinator position is responsible for the timely and accurate... ...-up quotes as needed Coordinate new customer file setup and existing customer profile... ...resolution Provide administrative and system support for assigned sales representatives...Contract workWork at officeFlexible hours- ...Kroger is seeking a Customer Service Associate in Kent, WA, committed to delivering excellent customer service while performing cashier functions. The role requires a high school diploma, six months of cashier experience, and the ability to manage a fast-paced environment...Flexible hours
Kroger
Kent, WA2 days ago - ...Rudybtravel is seeking a Remote Travel Customer Service Representative to assist clients throughout their travel journey. In this role, you'll be the main contact for bookings, cancellations, and post-trip follow-ups, ensuring a personalized experience. The ideal candidate...Remote work
Rudybtravel
Kent, WA10 days ago $18 - $22 per hour
Come join the Ashley Family! With our customer base continuously growing, we are expanding... ...for customers, providing administrative support to store operations while assisting with... ...phone, and email communications. * Sales Order Support: Assist with processing sales...Hourly payWork at officeWorldwideShift workAshley Furniture Industries Inc
Tukwila, WA2 days ago$55k - $70k
...accommodation or an alternative application process. Customer Experience Representative Full Time Sales Support Kent, WA, US Salary Range: $55,000.00 To $70,000... ..., and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations....Full timeLocal area$27 - $30 per hour
...Parts Counter Sales Associate This is a great opportunity for... ...determination of parts requirements with customers, selling parts and providing... ...count. Assist and provide support to Modern's Product Support... ...Representatives (PSSR'S). Coordinate with the Credit Department...Hourly payWork at office- Baden Sports in Kent, WA, is searching for a Marketing Manager to spearhead the execution of marketing strategies across various platforms. This role will enhance brand visibility and engage consumers through innovative marketing campaigns. The ideal candidate should possess...
$100 per hour
...deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier... ...: Turing is looking for Capital Markets experts to work with our researchers to... ...(e.g., DCM, ECM, structured products, sales & trading desks, or market-making). ~...Hourly payFreelanceRemote workFlexible hoursTuring
Kent, WA1 day ago- ...Overview Dental Marketing Coordinator - Part Time 3D Endodontics Are you a creative thinker with a passion for marketing and a strong attention to detail? Do you enjoy working in a dynamic environment where your ideas can make a meaningful impact? We are...Part timeWork at officeLocal area
3D Endodontics
Newcastle, WA1 day ago - ...Customer Sales Associate WSL Services, Inc. of Kent, WA, is looking to hire a full-time entry-level Sales Associate. This position earns a competitive wage, depending on experience. We also offer great medical options, dental, vision, and a 401(k) plan. If this sounds...Full time
- ...eligible ROLE SUMMARY The Sr. Marketing Coordinator oversees assigned brands by managing sales performance, distribution, retail... ...programs. The position supports the sales team with marketing materials... ...coordination, basic software, customer follow up, and time planning are...Local areaRelocationWeekend workAfternoon shift
ROLE
Renton, WA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to eCommerce Customer Support / Sales / Marketing Coordinator. Be the first to apply!
Related searches
- marketing representative Kent, WA
- event marketing representative Kent, WA
- event marketing specialist Kent, WA
- home care marketer Kent, WA
- marketing technology specialist Kent, WA
- marketing consultant Kent, WA
- hospice marketer Kent, WA
- marketing strategist Kent, WA
- internet marketing consultant Kent, WA
- marketing advisor Kent, WA