LensCrafters - Team Lead

General Function The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. They ensure customers & patients are always delighted and assist in achieving store success by managing key optical and laboratory processes and systems to achieve exceptional results. Major Duties And Responsibilities While working in Retail Ensure the LensCrafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, and certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems Basic Qualifications HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience Preferred Qualifications State licensure (if applicable) and/or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification LensCrafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Bonuses and commission plans may be offered to complement a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law. #J-18808-Ljbffr LensCrafters