Client Care Coordinator

About Avid Health Avid Health delivers personalized in-home care services and believes in Access, Value-Based Care, Innovation, and Dedication to Quality. Job Overview The Care Coordinator (CCC) is responsible for day‑to‑day coordination and scheduling of qualified field employees with clients, maintaining client services, intake of new clients, and ensuring accurate documentation in the agency EMR. Reporting To Regional Director or General Manager. Job Classification Non‑Exempt, hourly wage. Responsibilities Participate in all general office administrative operations including on‑call responsibilities to ensure business continuity. Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals. Maintain accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs. Ensure client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs. Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation. Build relationships with clients to encourage compliance with care plans and client safety. Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions. File all employee and client paperwork as appropriate within 7 days of documentation into agency EMR. Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing. Review EVV data and process weekly payroll for all branch field employees. Ensure timely collection of timesheet records for schedules with unsuccessful EVV records. Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs. Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed. Work with Recruitment and Compliance departments to communicate recruitment needs. Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements. Support branch recruitment efforts by distributing applications to potential new hires and forwarding completed forms to Regional Recruiter or Human Resources to process. Run reports and utilize data from EMR to manage individual KPI goals and expectations. Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to. All other duties as assigned. Qualifications Education: College degree preferred or equivalent work experience. Licensure/Certification: CNA license preferred. Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle. Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred. Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call. Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills. A specific understanding of geographical/cultural requirements of branch office is preferred. Satisfactory verbal and written communication skills. Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently. Ability to prioritize work activities and complete assignments in a self‑directed manner with minimum need for constant supervision. Language: Bi‑lingual – English/Spanish a plus. ADA Requirements Candidates will have the physical ability to perform job‑related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing. Benefits Competitive pay, paid weekly Medical Insurance (choice of 3 plans), with company contribution Dental Insurance Vision Insurance Life and AD&D Insurance Short and Long‑Term Disability Insurance 401k plan with company match Paid Time Off Holiday Pay Ongoing training Performance based bonus Equal Employment Opportunity Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr