Senior Manager, Laboratory Operations

Job Type: Permanent

We find that our best leaders are those who create an inspiring vision for the future and empower their teams to achieve success. They enjoy tackling difficult problems and believe the best way to solve them is through collaborative teamwork. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators and relationship builders who find real fulfillment in challenging work.

Senior Manager, Laboratory Operations

The Senior Manager, Laboratory Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a bridge between frontline operations and senior leadership. The position reports to the Director, Laboratory Operations.

Key Responsibilities

Operational Leadership

• Oversee assigned laboratory lanes to ensure they meet performance, quality, and financial targets.
• Monitor data and key performance metrics to inform decisions about staffing, resources, and workflow.
• Support the standardization of processes, policies, and procedures to ensure compliance with federal, state, and local regulations.
• Partner with leadership on long-term planning for service-line growth and operational improvements.

Team Development and Leadership

• Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance.
• Mentor emerging leaders, focusing on professional growth and succession planning.
• Drive cross-shift and cross-department communication to support operational excellence.

Regulatory Compliance and Quality

• Ensure laboratory testing is performed accurately, documented properly, and compliant with applicable regulatory requirements.
• Oversee quality control and quality assurance programs to maintain high standards of laboratory services.

Customer and Stakeholder Engagement

• Build and maintain strong relationships with internal and external customers, ensuring service excellence.
• Resolve operational issues and client concerns in a timely, professional manner.

Other Duties as Assigned

• Support strategic initiatives, projects, and continuous improvement activities as needed.

Qualifications

Education: Bachelor’s degree in Medical Technology or related sciences required; Master’s degree in business administration or relevant sciences preferred.

Experience: Minimum of 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment, with a proven track record of leading teams, driving process improvements, and managing operational performance. Strong knowledge of laboratory regulatory standards (CAP, CLIA, federal, and state) required.

Skills: Proficiency in MS Word, Excel, PowerPoint, and Outlook. Strong communication and interpersonal skills, with the ability to influence and collaborate across teams.

Certifications: Medical Technologist registry (ASCP, NCA, AAB, or equivalent) required; Florida Supervisor license required.

What You Can Expect When You Join Our Village

• A “community first, company second” culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on individual and team contributions.
• A comprehensive benefits package designed to support your health, financial well-being, and future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision: “To Build the Greatest Healthcare Community the World has Ever Seen.”

Explore a career with us today.

What We’ll Provide

More than just pay, our Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Benefit offerings include:

• Comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, and PTO cash out.
• Support for you and your family: family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.
• Professional development programs: a variety of programs to help strong performers grow within their careers, along with on-demand virtual leadership and development courses through our online training platform, StarLearning.