FOOD & BEVERAGE OPERATIONS MANAGER

Position Title:  FIELD HOSPITALITY MANAGER - NYC 

Salary: $68000 - $70000 / yr 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on us.fitly.work. 

Job Summary

Join Our Team: Field Hospitality Manager – NYC/Queens

Coffee Distributing Corp, a division of Compass Group – Canteen, is seeking a passionate hospitality professional to join our team as a Field Hospitality Manager ! This dynamic, field-based role covers twelve accounts throughout the NYC/Queens area, putting you at the center of exceptional client relations and impeccable daily operations. (Public transportation costs are reimbursed by CDC). NO NIGHTS AND WEEKENDS - MON THRU FRI ROLE! This is a fantastic opportunity for a passionate Food & Beverage professional who thrives on being on site and engaged with a small but mighty team.

About the Role

As Field Hospitality Manager, you'll be a critical link between our clients, Account Managers, and hospitality associates — leading day-to-day operations, supporting recruitment efforts, and ensuring every account delivers on our promise of outstanding service. If you thrive in a fast-paced, people-first environment and love building strong relationships, this role is for you. 

What You'll Do

• Lead & Motivate Teams: Support and inspire hospitality associates to deliver exceptional daily operations, customer service, and client satisfaction.
• Manage Operations: Resolve daily operational issues promptly, escalating when necessary to keep things running smoothly.
• Drive Recruitment Logistics: Coordinate candidate interview days, oversee interview logistics, prepare interview materials and assessment questions, and manage candidate scheduling and travel.
• Serve as Key Liaison: Act as the connection point between clients, Account Managers, and the CDC team.
• Ensure Compliance & Accuracy: Administer UAttend time and attendance tracking, and review/approve Instawork temporary associate schedules, hours, and transaction reconciliations.
• Coach & Monitor Performance: Conduct routine audits and coaching to uphold operational standards.
• Support Leadership: Maintain the Director of Hospitality's travel calendar, meeting schedule, expense reports, and time tracking.
• Oversee Onboarding: Manage the onboarding, training, and scheduling of new associates
• Manage Fleet & Supplies: Monitor Geotab reports for company vehicles and oversee OneCup orders to ensure timely delivery.
• Supervise Daily Activities: Oversee the day-to-day work of hospitality associates and collaborate on cross-departmental operational projects.

Key Qualifications

Who we're looking for:

Agile Leadership : Ability to adapt quickly across varying client service scopes, staffing models, and budgets, effectively problem-solving and coaching teams through changing needs.
Professional Presence: Polished appearance, communication, and executive presence, with the ability to confidently engage hourly associates, cross-functional teams, client representatives, and executive leadership.
Proven People Management : Experience leading a F&B team; multi-site management experience strongly preferred. Demonstrated success hiring, coaching, developing, and holding teams accountable.
Field-Based Role: Daily presence at client locations conducting account visits, operational audits, employee coaching, and quality inspections; not a remote position. NYC subway travel required (expenses covered).
Flexible Schedule : Hours vary based on business needs but this is a Mon thru Fri opportunity.
Operational Ownership: Full accountability for service execution, including hiring, onboarding, training, coaching, scheduling, workforce planning, audits, and proactive quality management.
Independent Leadership: Self-starter who identifies operational efficiencies, drives process improvements, and makes decisions without waiting for direction.
Cross-Functional Collaboration: Partners closely with Account Management, Sales, Warehouse Operations, Purchasing, and other internal teams to support service delivery, while Account Management retains ownership of the client relationship.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1558470  

Canteen

Johanna P Heidler