Office Manager- Glass Industry

Job Description

Job Description

Office Manager – Coordinate Operations and Lead Customer Service Excellence

Job Overview

Company : Glass Company

Salary/Pay Rate: $40,000 to $50,000 per year plus Year-End Bonus.

Location : Saint Cloud, FL.

Job/Employment Type: Full Time.

Schedule : Monday - Friday.

Mandatory Licenses & Certifications: None Required.

The Opportunity

You will serve as the professional face and operational heart of our Company, managing the critical intersection of customer relations and office logistics. This role empowers you to streamline branch operations and ensure every client receives the high-standard service our family-oriented company is known for. You will play a vital part in maintaining the accuracy and efficiency that drives our continued growth.

How You Will Make an Impact

• Direct all incoming customer interactions with professionalism, serving as the primary point of contact for inquiries.
• Execute precise order processing and payment collections to ensure seamless financial and project workflows.
• Coordinate inventory levels and return authorizations to maintain branch operational excellence.
• Manage account documentation and client files with a high degree of mathematical accuracy and attention to detail.
• Support field operations by facilitating clear communication between customers and the installation teams.
• Resolve complex customer service issues with patience and care to uphold the company’s reputation.

Required Qualifications & Experience

• Minimum of 3 years of office management, administrative, or high-level customer service experience within the glass, glazing, window, or construction-related industry.
• Prior experience in the glass industry is required; candidates must understand basic glass, glazing, window, or installation terminology and workflows.
• High School Diploma or GED.
• Strong mathematical proficiency for processing payments, orders, measurements, and basic construction-related calculations.
• Proven ability to coordinate office operations while supporting field crews, installers, customers, and vendors.
• Experience handling order processing, customer documentation, payment collection, scheduling, and service communication in a fast-paced office environment.

Preferred Qualifications & Experience

• Demonstrated self-motivation and the ability to work independently in a fast-paced office environment.
• Advanced proficiency in office software and digital account management systems.
• Personable communication style with a track record of building strong client relationships.

Compensation & Benefits

• Competitive annual salary with year-end bonus opportunities.
• Comprehensive medical, dental, and vision insurance including Health Savings Account (HSA) options.
• Paid time off
• Access to career development and professional training opportunities.
• Company-provided technology package and uniforms.
• Access to employee referral bonuses and life and disability insurance options.
• Engagement in company events, annual trips, and employee reward programs.

About Us

We are a premier provider of glazing solutions, fostering a supportive family atmosphere where every employee is valued. We prioritize your growth through dedicated training and a culture built on excellence and mutual respect.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.