Assistant Director, Systems/Operations, Scholarships and Financial Assistance (Remote Position)

EMPLOYMENT TERMS: 12-month, full-time, remote position

PRIMARY DUTY: The Assistant Director, Systems/Operations leads the day-to-day systems operations and processes in the Office of Scholarships and Financial Assistance. The Assistance Director is responsible for managing and implementing various system and process projects and provides recommendations on enhancements that will streamline financial aid processes. The Assistant Director is expected to maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs. The position requires the Assistant Director to work in a team environment to coordinate efforts in administering aid and educating/training other staff regarding office processes and operations.

ESSENTIAL FUNCTIONS:

• Responsible for leading the day-to-day systems operations and processes within the Office Scholarship and Financial Assistance, including multiple electronic data loads and data exchanges with the US Department of Education.
• Responsible for financial aid system upgrades, including testing and implementation, in coordination with the Information Technology (IT) department.
• Coordinate new aid year set up.
• Provide subject matter expertise for the Ellucian Banner and Workday ERP systems, to research, identify, and propose process improvements for Office Scholarship and Financial Assistance.
• Stay current on modifications to Banner and Workday through e-communities and seamlessly integrate new releases and patches with current system functionality to maintain compliance.
• Collaborate with the IT department in the use of the Automic/Appworx/UC4 job scheduler and automation software.
• Maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs.

• Serve as liaison for IT staff and other University departments in resolving system related issues.

• Utilize available resources to provide information in group and one-on-one settings.
• Coordinate efforts in administering aid and educating/training other staff regarding office processes and operations.
• Exercise professional judgement when appropriate, if Federal, state, or institutional guidelines do not seem to adequately address a particular situation.
• Perform other duties as assigned and manage other special projects as assigned.

QUALIFICATIONS AND SKILLS: ·

• Bachelor's Degree
• Two years related experience
• Excellent organizational and analytical skills
• Strong interpersonal, communication, and writing skills
• Demonstrated working knowledge using data management software applications and database systems
• Detail oriented, self-motivated, and able to manage multiple projects simultaneously
• In depth knowledge of Ellucian Banner, Workday, or similar ERP system
• In depth knowledge of Automic/Appwork/UC4 scheduling software or similar software
• Experience working with any/all of the following financial aid systems: COD, CPS, SAIG, NSLDS, ELM, EdConnect, and TDClient

WORKING CONDITIONS: This position will work in an office environment, usually from the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday with a one-hour lunch break. This position may require additional evening and weekend hours.

SUPERVISORY RESPONSIBILITIES: Supervision of three staff members primarily responsible for program coordination, processing, and oversight

EQUIPMENT/MATERIALS USED : Typical office equipment

TYPICAL PHYSICAL DEMANDS : Ability to lift up to 20 pounds

COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information, visit the city’s website at

UNIVERSITY: With an enrollment of about 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online.

Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their University experience, compared to 75 percent of students surveyed nationally at their respective institutions.

Furthermore, the University is a national model for student success and career placement, with 93 percent of bachelor’s degree earners and 99 percent of master’s degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data.

Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree.

Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster.

The University’s vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program.

For more information about Northwest and its performance, visit

APPLICATION DEADLINE: Until filled

DATE AVAILABLE: Immediately

TO APPLY: Follow the steps of the online application process. Please contact the Office of Human Resources at View phone number on jobs.institutedata.com or email View email address on jobs.institutedata.com if you need more information about the process.

The Office of Human Resource prides itself in offering a full, competitive benefits package with providers, who we feel, will offer the best service possible to the employees. Full-time employees are offered Health, Dental, Vision, Life and Long-term Disability insurance options as well as retirement plans upon employment at the University. For more information on each of these topics, please contact the office of Human Resources at View phone number on jobs.institutedata.com or via email at View email address on jobs.institutedata.com.