Senior Medical Secretary - Radiology

Senior Medical Secretary - Radiology

Administrative/Office Support

New York, NY Full-Time/Regular

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

Position Summary: We have an exciting opportunity to join our team as a Senior Medical Secretary. In this role, the successful candidate will be responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Job Responsibilities:

• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.)
• Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized.
• Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives.
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ,ABN, etc.
• Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval.
• Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section.
• Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparing for conferences and the related duties.
• Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor.
• Follows instructions given by supervisor and prepares information neatly.
• Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner. Schedules appointments for visits, procedures and follow-ups. Collects patient demographic related data, electronically verifies insurance eligibility, coordinates preauthorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage.
• Post patient-appointment, coordinates interdepartmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage, in compliance with physician directives. Collaborates with other areas of the Medical Center as well as Insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment.
• Responsible for Pre-Authorizations and Certifications. Ensures that appropriate procedure and diagnosis coding is utilized in the precertification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• May delegate and oversee the work to less senior staff. Reviews work of less senior staff.
• Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisors attention. Submits data to supervisor neat and well-written.
• Maintains physician patient schedule, patient procedure schedules, appointment calendar and Operating Room Schedule.
• Responsible for scheduling appointments for surgery and infusion procedures.
• Performs other duties as assigned.

Minimum Qualifications:

• High School diploma.
• 3 years of relevant medical clerical experience.
• Must include prior physician practice experience and knowledge of medical terminology.
• Background in computer literacy preferred.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal communications skills required.

Preferred Qualifications: Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $78,305.15 - $78,305.15 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here