Service Coordinator

Job Description

Division/Department: Valve Services
Location: Carrolton, TX
Job Title: Service Coordinator
Reports To: Service Team Leader
Type of Position: Full-Time (40 hours/week)
FLSA Status: Non-Exempt

General Description

A leading distributor of industrial process control, pressure protection, control systems, and services throughout the southwest U.S., including North, East, and West Texas, Oklahoma, Western Arkansas, and New Mexico.

The Service Coordinator plays a key role in supporting the Valve Services department by ensuring exceptional internal and external customer service. This role requires hands-on coordination of mechanical repair projects, from quoting to completion, and close communication with customers, technicians, and vendors.

Success in this position requires a solid understanding of valve components, instrumentation, and related parts produced and serviced by this company. The Service Coordinator will also serve as backup for counter sales as needed.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Quote, coordinate, and assist with scheduling of repairs and service work.
• Ensure targeted sales margins and service goals are achieved.
• Understand tools and internal processes available to resolve customer issues efficiently.
• Provide office support for technicians, sales, and leadership, including research and documentation.
• Manage orders in an organized and timely manner to ensure efficient repair flow.
• Follow all order and repair management procedures and documentation standards.
• Research, verify, and prepare accurate parts lists for repair quotes.
• Request quotes and place orders with vendors as needed.
• Prepare accurate invoices and compile necessary documentation for billing.
• Maintain digital and physical filing systems for all service orders.
• Serve as backup to counter sales when required.
• Work overtime, including weekends, as needed to support customer demands.
• Travel for training, meetings, or additional support when required.
• Perform other duties as assigned.
• Maintain a positive, customer-focused attitude while multitasking and managing priorities.

Qualifications

Education, Skills, and Experience:

• Previous experience in customer service or inside sales , preferably in an industrial or technical setting.
• Working knowledge of valve systems, instrumentation, and related mechanical parts strongly preferred.
• Basic understanding of Supply Chain Management and Accounting.
• Positive attitude and a willingness to learn new processes and products.
• Self-motivated and capable of working independently or as part of a team.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Experience with order management software; SAP experience preferred.
• Proficient with computers; Microsoft Excel and MS Dynamics CRM are a plus.

Physical and Mental Requirements

• Ability to communicate effectively both verbally and in writing in English.
• Team-oriented and eager to collaborate with others.
• Proficient in the use of standard office equipment (telephone, copier, fax, computer, scanner).
• Ability to wear Personal Protective Equipment (PPE) as necessary.
• Must be able to lift up to 25 lbs.