Order Entry Specialist

Position Overview

Our client is seeking a detail oriented Order Entry Specialist to join its Operations team during a critical seasonal period. This role will support the accurate processing of customer orders received through multiple channels, including email, mail, fax, and online submissions.

The ideal candidate thrives in a fast paced administrative environment, enjoys working with data, and possesses strong keyboarding and organizational skills. This individual will play a key role in ensuring customer orders are processed accurately and efficiently while supporting the overall customer experience.

This position is being added to backfill a high performing employee who is departing during the organization's busiest season. Successful performance may lead to a permanent opportunity.

Key Responsibilities

Order Processing & Data Entry

• Accurately enter customer orders received through:
  • Email
  • Mail
  • Fax
  • Internet/online channels
• Review orders for completeness and accuracy before entry.
• Maintain high levels of speed and accuracy while processing daily order volumes.
• Enter and update customer information within Microsoft Dynamics and internal systems.

Research & Problem Resolution

• Investigate missing or incomplete information needed for order fulfillment.
• Resolve order discrepancies and identify data errors before orders are processed.
• Maintain orders placed on hold and proactively work toward resolution.

Customer Communication

• Follow up with customers regarding:
  • Missing information
  • Order clarifications
  • Order completion requirements
• Communicate primarily through email with occasional phone outreach.
• Provide professional customer service and timely responses.

Administrative Support

• Process incoming mail and supporting documentation.
• Maintain records and documentation related to customer orders.
• Communicate customer feedback to appropriate internal teams.
• Support additional operational tasks as assigned.

Required Qualifications

Experience

• 1+ years of administrative, customer service, order entry, data entry, call center support, or office support experience.
• Experience working in a high volume transaction processing environment preferred.

Technical Skills

• Basic computer proficiency.
• Working knowledge of Microsoft Office Suite.
• Strong data entry and keyboarding skills.
• Ability to navigate multiple systems simultaneously.
• Experience with ERP or CRM systems is a plus.
• Experience with Microsoft Dynamics is preferred but not required.

Core Competencies

• High attention to detail.
• Strong accuracy and quality focus.
• Excellent organizational skills.
• Ability to multitask and prioritize work.
• Dependable attendance and punctuality.
• Strong written communication skills.
• Comfortable contacting customers via phone and email.

Preferred Qualifications

• Prior order entry experience.
• Experience supporting distribution, manufacturing, healthcare, education, or eCommerce environments.
• Experience managing customer follow up and issue resolution.
• Proven ability to work independently with minimal supervision after training.

Success Profile

The successful candidate will:

• Learn the order entry process quickly.
• Complete an accelerated two week training program.
• Maintain a high level of accuracy in all transactions.
• Proactively follow up on incomplete orders.
• Demonstrate confidence in customer outreach.
• Contribute immediately during the company's peak seasonal demand period.
• Position themselves for potential long term employment opportunities.

Training & Onboarding

• Approximately two weeks of hands on training.
• Direct training provided by the hiring manager and operations team.
• Instruction on:
  • Microsoft Dynamics
  • Internal order management portal
  • Order processing workflows
  • Customer communication procedures

Work Environment

• Collaborative operations team.
• Fast paced seasonal environment.
• Flexible scheduling options.
• Opportunity to be considered for permanent employment based on performance.
• Business critical role supporting customer order fulfillment and operational continuity.
• Monday - Friday - 8am-5pm (3 days onsite)

This is a Contract to Hire position based out of Rolling Meadows, IL.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Rolling Meadows,IL.

This position is anticipated to close on Sep 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.