Sr. Field Service Technician

Intratek Computer, Inc. is looking for a Sr. Field Service Technician to support our client in the Dallas/Ft. Worth area. Sr. Field Service Technician Monday-Friday, 8am-5pm Onsite in Dallas Fort Worth, TX 75261 12+ months contract Pay rate depends on experience Medical benefits Paid vacation Paid holidays Position Overview The Deskside Support team is conducting an enterprise-wide computer refresh initiative to replace aging desktop and laptop equipment. This role will provide hands‑on deskside and field support for hardware deployments, device replacements, end‑user setup, and migration activities while maintaining excellent customer service and professionalism. Key Responsibilities Deploy, install, configure, and replace desktops, laptops, monitors, printers, docking stations, and related peripherals Support enterprise-wide PC refresh and migration projects Image, configure, and set up new computer systems Migrate user data and verify system functionality Troubleshoot hardware, software, and Windows operating system issues Provide deskside technical support to end users in a timely and professional manner Coordinate deployment schedules and manage assigned tickets independently Maintain accurate inventory, asset tracking, and deployment documentation Assist with equipment transportation, setup, and relocation activities as needed Required Skills & Qualifications 3+ years of experience in a customer-facing technical support role Strong understanding of computer hardware and Windows operating systems Experience supporting desktops, laptops, printers, and peripherals Excellent customer service and communication skills Ability to work independently and manage multiple deployments daily Strong organizational and documentation skills Reliable transportation, punctual attendance, and a valid driver’s license required Ability to lift and move computer equipment as needed High school diploma or equivalent Must be able to successfully pass a CJIS background check Preferred Qualifications Previous experience with enterprise PC refresh or deployment projects Experience with SCCM, Intune, or other imaging/deployment tools Familiarity with Active Directory and Microsoft Office 365 Experience with ticketing systems and asset management tools CompTIA A+, Microsoft, or related certifications Experience working in enterprise or corporate IT environments Equal Opportunity Employer Intratek Computer Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. Veterans Preference Special preference will be given to returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills. #J-18808-Ljbffr