Customer Success Coordinator

The Customer Success Coordinator (CSC) is a key contributor to delivering a best-in-class customer experience while supporting revenue growth, partner alignment, and successful project execution across GTS’s customer base. This role partners closely with Sales, Services, Operations, and external partners to ensure seamless onboarding, proactive communication, and coordinated delivery of solutions. The CSC helps identify customer needs, reduce friction, and support project momentum—contributing to both customer satisfaction and long‑term account growth. This is an entry‑level, career‑building role for someone looking to grow into Customer Success, Account Management, Project Management, or Sales within the technology solutions space. Key Responsibilities Serve as a responsive, customer‑first point of contact for assigned accounts Build trusted relationships through consistent communication and follow‑through Support customer check‑ins to understand satisfaction, adoption, and evolving needs Reinforce the GTS value proposition through a seamless and positive customer experience Sales Alignment & Opportunity Support Partner with Sales teams to support account retention, growth, and expansion efforts Identify potential upsell or cross‑sell opportunities through customer and partner interactions Assist in preparation for QBRs, account reviews, and strategic customer conversations Capture and communicate customer insights, risks, and opportunities to the account team Project Coordination & Partner Management (Entry‑Level PM Exposure) Support coordination of customer projects, ensuring timelines, milestones, and deliverables are tracked Partner with internal teams and external vendor/partner resources to monitor project progress Track action items, dependencies, and follow‑ups to keep projects on schedule Help facilitate communication between customers, GTS delivery teams, and partners Escalate risks or delays proactively to ensure timely resolution Assist with status updates, documentation, and project‑related reporting Customer Lifecycle & Operations Support onboarding activities to set customers up for long‑term success Maintain accurate customer and project data, activity tracking, and notes in Salesforce Document customer interactions, follow‑ups, and key milestones with strong attention to detail Assist with reporting, renewals, and account lifecycle activities Qualifications Required High school diploma or equivalent (Bachelor’s preferred) 0–2 years of experience in customer service, sales support, administration, or related field Strong communication and relationship‑building skills Highly organized with excellent follow‑up and attention to detail Proficiency in Microsoft Office (Outlook, Excel, Word, Teams) Positive, driven mindset with a desire to grow in a customer, sales, and project‑oriented environment Preferred Experience supporting customers, vendors, or internal project teams Exposure to CRM platforms (Salesforce) or project tracking tools Interest in technology solutions, IT services, or public sector customers Core Competencies Customer Focus & Relationship Building Sales Awareness & Growth Mindset Communication & Cross‑Functional Collaboration Organization & Attention to Detail Accountability & Ownership Problem Solving & Adaptability Success Metrics Customer satisfaction and engagement results Timeliness and quality of follow‑up and project coordination Contribution to account retention and growth support Accuracy of CRM and project tracking data Responsiveness to customers, partners, and internal teams On‑time completion of assigned project milestones and tasks GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website. #J-18808-Ljbffr