Luxury Travel Concierge

Luxury Travel Concierge

Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

We're looking for a motivated and detail-oriented Personal and Corporate Travel Advisor to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience.

In this role, you will…

• Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions
• Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies
• Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions
• Escalate complex or sensitive cases to senior team members or partner contacts when appropriate
• Maintain accurate records of member interactions and resolutions in internal systems
• Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues
• Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support

In terms of qualifications, we're seeking:

• Experience in customer service, hospitality, travel, or a related field
• Experience working in a GDS
• A genuine interest in travel and helping people
• Strong written and verbal communication skills with a friendly, professional tone
• Comfort working in a fast-paced environment and managing multiple inquiries simultaneously
• A problem-solving mindset with the ability to think on your feet
• Familiarity with travel booking platforms or loyalty/rewards programs is a plus
• Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a plus

Benefits:

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

The salary range for a Travel Concierge is $65,000-$80,000 and will be eligible for equity and an annual performance-based bonus.