Business Systems Analyst Consultant- Process Improvement

Business Systems Analyst Consultant

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburgh, PA.

We are seeking a detail-oriented Business Systems Analyst (BSA) Consultant to support process improvements, risk management initiatives, and SDLC governance. This role will partner closely with cross-functional teams to capture requirements, document processes, and build strong operational frameworks that support business and technology alignment.

Key Responsibilities:

• Manage and track key performance metrics to support business and technology initiatives
• Support and help maintain risk management programs, including control identification and documentation
• Assist in defining and improving business and system processes across the organization
• Take detailed, organized notes during meetings and translate them into actionable documentation
• Map controls and processes to ensure compliance and operational effectiveness
• Contribute to the management and governance of the full Software Development Lifecycle (SDLC)
• Develop and maintain clear policies and procedures
• Collaborate with cross-functional teams to gather requirements and support project execution
• Continuously learn from team members and evolve into a reliable resource within the team

Key Skills & Qualifications:

• Experience in Business Analysis (BA), including requirements gathering and documentation
• Strong note-taking and documentation skills with high attention to detail
• Familiarity with Agile methodologies (Scrum, Kanban, etc.)
• Ability to analyze processes and identify improvement opportunities
• Strong communication and stakeholder collaboration skills
• Self-starter with a willingness to learn and grow within the role
• Experience with process improvement methodologies (Lean, Six Sigma)
• Exposure to risk management frameworks or controls mapping
• Understanding of SDLC concepts and best practices

Preferred Skills:

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Governance, Process Improvements, Process Management, Release Management, Release Notes, Risk Management, Software Solutions, User Experience (UX) Design

Competencies:

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience:

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education:

Bachelors

Certifications:

No Required Certification(s)

Licenses:

CBAP (Certified Business Analysis Professional) certification preferred.