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Support Services Project Manager/Specialist

Abacus Service Corporation

Baton Rouge, LA

Job Description

Job Description

Job Title Support Services Project Manager/Specialist Client Company/Dept. Name State of Louisiana, Division of Administration, Office of Technology Services (OTS), Louisiana Address 1201 N. Third Street, Suite 2-130 City Name Baton Rouge State Name LA-Louisiana Zip Code 70802 If others (Address) Duration of the project Project Start Date 8/3/2026 Project End Date 6/30/2029 Due date for Resume submission 7/11/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description LOS Audits & Project Support
This position will focus on financial review/improvement and specialty project support:
Provide technical and administrative support to ensure the Telecommunication Legacy Services
Conversion Project (C2C) milestones are met statewide.
Conduct comprehensive network and voice service and billing audits to ensure accuracy.
Develop and deliver training to new and existing Company staff on communications billing audit
procedures and compliance standards.
Lead and train Company staff on complex, specialty VoIP service implementations, including
HELD Protocol migrations to modernize emergency location services. Skill set info MANDATORY: Minimum of 15 years' experience with telecommunications technologies.
Advanced understanding of telecom vendors, available services, and project management
workflows.
Extensive knowledge of Centrex, and other Telecommunication service offerings, including
infrastructure, features and billing processes.
Direct experience delivering telecommunications services to State governments with an indepth
understanding of their unique network/telecom needs.
Experience leading financial and billing audits, with a focus on reconciling invoices,
identifying billing errors, and quantifying cost savings.
Extensive VoIP service implementation experience, including knowledge of network
infrastructure requirements.
In-depth knowledge of E911 regulations, best practices, and technologies, including network
foundations.
Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite
needs. Education Not Specified Certifications (if required) Documentation Required for submission Work Hours 7:00 AM CT to 6:00 PM CT. Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Location The opportunity is primarily remote; however, when requested by the department, the candidate must be available to come onsite. The number of onsite days is not predetermined and will be on an as-needed, on-call basis.

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Vacancy posted 2 days ago
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