Front Desk / Customer Service Representative

Front Desk / Customer Service Representative During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate will be $12.00 plus commissions. Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 31 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development. We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point of contact to iFLY customers Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR : S afety First O utrageous Passion A ccountability R espect CSR Day-to-Day: Safety - Promote customer safety throughout their time in the wind tunnel and facility Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY Service - Maintain a positive and friendly attitude that excites customers about the experience and assists them in a timely manner Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through Additional Responsibilities - Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing-related photography, video, and social content capture for promotional usage. Ability to: Stand for about 8 hours a day while working on a point-of-sale system Exercise good judgment while staying focused and attentive throughout the duration of the flight session while operating tunnel wind at speeds up to 160 mph What We are Looking For: Must be 18 years of age or older Weekend availability is required High school diploma or equivalent (required) Exceptional sales skills Exceptional customer-service skills Confidence in phone and face-to-face communication Ability to resolve conflicts, to multi-task, and to understand customer needs Friendly, upbeat, compassionate, and personable attitude Integrity, punctuality, and professional appearance Ability to work well within a team maintaining positive relationships Basic computer skills The Good Stuff: Competitive Salary and performance bonus opportunities Medical, dental, vision and supplemental plans Paid time off (PTO) and; Parental Leave Company Holidays 401k retirement investment Private Wellness Coaching Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services) Tuition reimbursement Referral bonus program Team member discount on retail merchandise and flight packages Free flight time for team members and family Ongoing training and development program All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr iFLY