Collections Call Center Representative

Job Description

Job Description

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses

Onsite: Greenville, SC

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

• No Sundays
• One night shift per week (12:00PM - 8:00PM) 
• Every 4th rotating Friday (9:00AM - 7:00PM)
• Every 4th rotating Saturday (8:00AM -12:00PM)
• During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)

Who We're Looking For

We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:

• Have collections, auto finance, banking, lending, call center, or customer service experience
• Are comfortable discussing payment obligations and negotiating resolutions
• Can remain professional when handling challenging customer conversations
• Ask thoughtful questions and actively listen to understand customer situation
• Are organized, detail-oriented, and able to manage multiple priorities
• Are motivated by goals, performance metrics, and bonus opportunities

What You'll Do

• Manage a portfolio of delinquent auto loan accounts
• Contact customers to discuss payment options and resolve delinquency
• Negotiate payment arrangements and other account solutions
• Research customer information and assist with loss mitigation activities
• Document customer interactions accurately in company systems
• Meet or exceed performance and quality expectations

 

What You'll Bring

• High school diploma or equivalent

• Strong communication and customer service skills

• Ability to manage conflict and build rapport with customers

• Strong attention to detail and organizational skills

• Proficiency with computers and the ability to learn new systems quickly

• Previous collections or auto finance experience preferred

Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

• Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

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As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.