IT Director

Overview

Due to our extensive growth and increasing reliance on technology and integrated business systems, we are seeking an IT Director to partner closely with our Leadership Team and Business Systems Team to ensure our IT strategy, infrastructure, cyber security and technology governance effectively support our business needs.

Reporting Relationship: The IT Director reports to the COO

IT Director Responsibilities/Accountabilities

Strategic Leadership

• Develop and execute a comprehensive IT strategy that includes infrastructure, cybersecurity, data architecture and enterprise application governance
• Participate in Leadership L10 meetings and strategic planning initiatives
• Partner with executive leadership to leverage technology for scalability, efficiency, and customer service improvements
• In partnership with the Business Systems team, create and maintain a multi-year technology platform plan to support the business

Team Management

• Lead, mentor, and develop a high-performing IT team that includes infrastructure, help desk, security and technical engineering resources
• Oversee hiring, training, performance management, professional development and succession planning
• Foster a collaborative, service-oriented team culture

Technology Operations

• Own uptime and performance of IT infrastructure, network operations, cloud and on-premise systems, enterprise applications, and data security
• Oversee the installation and continued maintenance of facility infrastructure; including security, access control, video surveillance, and audio-visual systems for all HM Cragg facilities
• Oversee telephony and communication systems across the organization
• Establish and maintain IT governance, change management, and support processes that improve consistency and user adoption across the organization
• Provide technical leadership for the ERP platform including performance, support, and optimization
• Alongside the Business Systems Leader, partner with Finance, Operations and Sales to ensure the ERP platform is stable, secure, and scalable
• Support technology related initiatives for ERP upgrades, integrations, and system performance improvements from an infrastructure and platform perspective
• Ensure appropriate user access controls, system performance, and platform reliability
• Oversee vendors, consultants, and implementation partners to ensure successful delivery, issue resolution, and ongoing support of the IT platform (e.g., infrastructure, hosting, integrations), while partnering with Business Systems on application functionality and solutioning

Cybersecurity & Risk Management

• Implement cybersecurity protocols, risk mitigation strategies, and disaster recovery plans
• Ensure compliance with regulatory requirements and internal policies
• Oversee system access, data protection, backup strategies, and incident response readiness

Business Partnership

• Build strong relationships with internal stakeholders to deliver effective technology solutions that meet business needs
• Act as a trusted advisor in technology enablement for department leaders and Business Systems to improve workflows, reporting, automation, and system utilization
• Translate business needs into scalable, secure, and practical technology solutions
• Develop and manage the IT budget
• Evaluate technology investments, contracts, and vendor platform relationships
• Prepare business cases for major IT initiatives

Performance & Continuous Improvement

• Establish KPIs, SLAs, and performance metrics for IT operations and systems
• Promote innovation, accountability, and continuous improvement
• Provide technology enablement to support Business Systems and Department leader initiatives to streamline processes, improve reporting and analytics, and increase the effectiveness of business technology across the organization

Requirements:

Skills/Knowledge

• Strong leadership and team development experience
• Proven ability to align IT strategy with business objectives
• Experience developing, documenting, and overseeing IT strategy, infrastructure, cybersecurity, enterprise applications, and business systems in a growing organization
• Demonstrated experience partnering with Finance, Operations, Sales, and other functional leaders to improve technology enablement through ERP and related systems
• Experience managing ERP-related infrastructure, integrations, and system performance initiatives
• Experience with systems integration, IT vendor management, and third-party application support
• Strong project management and prioritization skills
• Strong business acumen and communication skills, with the ability to translate technical concepts into practical business recommendations
• Experience establishing KPIs, SLAs, and performance metrics
• Proven ability to lead in a fast-paced and dynamic environment
• Proven ability to lead technology change in an organization

Personal Attributes

• Demonstrates strong leadership, accountability, and ownership
• Strategic thinker with a focus on scalability and business impact
• Collaborative and team-oriented mindset
• Strong problem-solving and decision-making abilities
• Focused on continuous improvement and innovation
• Ability to balance strategic initiatives with day-to-day operational needs
• High level of integrity and professionalism

Minimal travel required; occasional travel as needed.

Posting Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or related field (or equivalent experience)
• Proven experience in IT leadership roles within a growing organization
• Experience partnering cross-functionally with Finance, Operations, Sales, and other departments
• Demonstrated experience supporting ERP-related initiatives including upgrades, integrations, and system performance improvements

Collaboration Between IT and Business Systems

• IT owns the technology platform, infrastructure, security, and system performance that support applications and data
• Business Systems owns application functionality, system configuration, and data integrity
• FP&A owns interpretation, analysis, and reporting of data

These functions work in close partnership to ensure systems are scalable, data is accurate, and business insights are actionable. IT supports Business Systems in resolving technical issues, while Business Systems determines data integrity and functional requirements.