Systems Analyst - ServiceNow

Job Title: Systems Analyst - ServiceNow

Location: McLean, VA (Hybrid - 2 days onsite) Hybrid role

Compensation Range: $46-54/hr (Final compensation will be based on experience and skillset)

Contract: 12 Month Contract-to-Hire
ABOUT THE ROLE

Our Fortune 100 hospitality client is seeking a highly motivated and detail-oriented Systems Analyst to support a dynamic ServiceNow deployment initiative on a hybrid basis in McLean, VA. In this role, you will serve as a critical bridge between business stakeholders and technical development teams, ensuring that complex business needs are accurately translated into clear, actionable technical specifications. You will play a key role in driving the success of the deployment by contributing to documentation, testing, collaboration, and continuous process improvement efforts. This is an excellent opportunity for a technically skilled individual who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality solutions. You will have the chance to make a meaningful contribution by shaping technical solutions that drive operational efficiency and innovation for a globally recognized organization, with significant opportunities for professional growth and advancement.
WHAT YOU'LL DO

• Analyze business needs and translate them into detailed technical specifications to support a ServiceNow deployment
• Leverage experience with ServiceNow workflows and reporting to inform and enhance technical solutions
• Create and maintain comprehensive technical specification documents for development teams
• Refine user stories and use cases into actionable technical requirements
• Maintain and manage updates to all documentation as requirements evolve
• Collaborate closely with ServiceNow developers and business stakeholders to ensure alignment and full understanding of technical specifications
• Assist in troubleshooting technical issues during development phases
• Develop and execute test cases based on functional and technical specifications
• Support the testing phase to validate that delivered products meet specified requirements
• Identify and recommend opportunities for process improvements in requirement gathering and documentation
• Contribute to the development of best practices and standards for technical documentation and processes

WHAT YOU BRING

• 3+ years of experience gathering, analyzing, and translating business requirements into technical specifications
• 2+ years of experience with ServiceNow workflows and reporting
• 1+ years of experience developing and executing test cases and supporting validation efforts
• ServiceNow Certified System Administrator (CSA) or equivalent certification preferred
• Relevant certifications in business analysis (e.g., Certified Business Analysis Professional - CBAP) are a plus
• Excellent written and verbal communication skills with the ability to convey complex technical concepts clearly
• Strong documentation skills with attention to detail and accuracy
• Ability to collaborate effectively with cross-functional teams including developers and business stakeholders
• Analytical and problem-solving skills with a focus on process improvement
• Ability to manage multiple priorities and adapt to evolving requirements in a fast-paced environment

This is a truly exciting opportunity to be part of a high-impact ServiceNow deployment for a globally recognized organization. You will have the chance to make a meaningful contribution by shaping technical solutions that drive operational efficiency and innovation. If you are a collaborative problem-solver with a passion for technology and a commitment to excellence, this role offers the perfect platform to grow your skills and advance your career in a challenging and rewarding environment.

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.


EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.


Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.


Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.