Public Safety Dispatcher - Lateral

Public Safety Dispatcher

Under general supervision, the incumbent receives and processes routine and emergency calls and alarms; dispatches public safety and public works field units as required; provides pre-arrival instructions; enters, retrieves and uses data from various automated law enforcement information systems; coordinates with other emergency service providers as appropriate; assists in the training of less experienced personnel; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

The Public Safety Dispatcher is the entry-level position that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision incumbents learn and perform a variety of technical law enforcement office support duties related to communications, record keeping and public contact.

To qualify as a Lateral Public Safety Dispatcher you must be currently employed as a Dispatcher with a law enforcement agency. Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Public Safety Dispatcher. A typical way of obtaining the required qualifications is to possess two years of work experience involving public contact and record keeping, and a high school diploma or equivalent. Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment. Ability to type at least 45 words per minute is highly desirable.

Knowledge of modern office administrative practices and procedures; location of major streets, public places and landmarks in the City of Covina; public and agency desk procedures; methods of providing services and information; ability to learn alphanumeric code systems; Federal Communications Commission regulations governing voice radio and telephone communications; proper operation and care of voice radio and telephone equipment; basic principles of mathematics; applicable federal, state and local laws, codes and regulations; methods and techniques of scheduling work assignments; standard office procedures, practices and equipment; modern office practices, methods and equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices.

Ability to perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information, communication and dispatch systems; work flexible hours, including evenings, weekends, overtime and rotating shifts; wear a department uniform; perform mathematical calculations quickly and accurately; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue, and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships. Skill to effectively operate specialized law enforcement automated information, communication and dispatch systems.

Apply immediately! This recruitment is Continuous/Open Until Filled. Applicants are encouraged to apply early. Applications are reviewed on a continuous basis. This recruitment may close at any time without notice. The selection process may include, but not limited to, skills assessment, written examination and oral interview (100% weighted). Applicants must attach a copy of their POST Dispatch Certificate to the employment application and must be presently employed as a Public Safety Dispatcher. Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitution for a complete application. The successful candidate will be required to undergo a reference/background check (to include a conviction record and LIVE SCAN) and pass a post-offer preemployment psychological and medical examination (which may include a drug/alcohol screening). The City of Covina utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization. Communications regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method. The City of Covina is an Equal Opportunity Employer.