Operations & Quality Associate

Job Description

Job Description

Operations & Quality Associate

Reports To:
Operations Manager

Why join us?

• 4-Day Work Week
• 3 Weeks’ Vacation Starting Day 1

• 8 Paid Holidays
• Medical/Dental/Vision Benefits and Supplemental Insurance
• HSA with eligible medical plan
• Employee and Family Assistance Program (EAP)
• 401(k) with Company Match
• Company Paid Life Insurance

Summary/Objective

The Operations & Quality Associate is a versatile team member responsible for supporting all areas of operations, production, warehouse, shipping, receiving, inventory management, facility maintenance, and equipment preparation. This position serves as a critical resource that assists wherever operational needs exist, ensuring efficient workflow, quality standards, and on-time customer shipments.

Essential Functions

• Assist with the assembly, repair, refurbishment, and preparation of cooler/freezer boxes, insulated panels, doors, and related equipment.
• Support production activities including measuring, cutting, trimming, fabrication, and component preparation.
• Load and unload inbound and outbound shipments while ensuring products are properly secured and documented.
• Verify shipment accuracy by checking quantities, dimensions, model numbers, serial numbers, and order contents prior to shipment.
• Assist with inventory organization, cycle counts, material movement, and warehouse housekeeping.
• Operate forklifts, pallet jacks, and other material handling equipment safely and efficiently.
• Assist with receiving and inspecting incoming products and materials.
• Support photography, staging, setup, and breakdown of used equipment and cooler/freezer boxes for resale.
• Assist with cleaning, washing, repairing, and preparing used inventory for sale.
• Perform basic facility maintenance, including organizing workspaces, equipment upkeep, lawn care, snow removal, and general grounds maintenance.
• Support shipping department activities including packaging, labeling, load verification, and freight preparation.
• Maintain a clean, organized, and safe work environment at all times.
• Follow established safety procedures and company policies.
• Complete assigned projects and tasks as directed by supervisors and management.
• Cross-train and provide support to multiple departments as operational needs require.
• Contribute to continuous improvement efforts by identifying opportunities to improve efficiency, quality, and safety.
• Maintain positive and professional communication with supervisors, coworkers, customers, vendors, and transportation providers.
• Demonstrate flexibility and willingness to perform a variety of duties based on business requirements.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this position, the employee frequently works in warehouse, manufacturing, production, and outdoor environments. The employee may be exposed to moving mechanical parts, forklifts, varying temperatures, fumes, dust, noise, and airborne particles.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position.

• Frequent standing, walking, bending, kneeling, twisting, crouching, climbing, pushing, and pulling.
• Frequent lifting and carrying of materials and equipment up to 50 pounds.
• Occasional lifting of heavier items with assistance or mechanical equipment.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to operate forklifts and material handling equipment safely.

Position Type and Expected Hours of Work

This is a full-time position.

Regular work schedule:

• Monday through Thursday: 6:30 AM - 4:30 PM

Occasional overtime, weekend work, and schedule adjustments may be required based on operational demands, customer requirements, shipping schedules, and seasonal business needs.

Required Education and Experience

• High School Diploma or GED.
• Basic knowledge of hand tools and power tools.
• Forklift experience or ability to become forklift certified.
• Basic carpentry, construction, fabrication, maintenance, or warehouse experience preferred.
• Ability to read tape measurements and perform basic math calculations.
• Strong attention to detail and organizational skills.
• Reliable attendance and dependable work habits.
  

Preferred Qualifications

• Previous manufacturing, warehouse, shipping, receiving, or construction experience.
• Experience operating forklifts and material handling equipment.
• Mechanical aptitude and basic troubleshooting skills.
• Experience working with insulated panel systems, doors, or refrigeration-related products.

Core Performance Expectations

The Utility Operations Specialist is expected to:

• Maintain regular and dependable attendance.
• Complete assigned tasks accurately and efficiently.
• Follow supervisory instructions and company policies.
• Maintain productivity levels that support operational goals.
• Demonstrate initiative and flexibility when priorities change.
• Work safely and promote a culture of safety.
• Communicate professionally and respectfully with coworkers and supervisors.
• Take ownership of work quality and accuracy.
• Support team success by contributing wherever operational needs exist.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice to meet business needs.