Commissary Manager - Chicago

Overview At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and soon CHICAGO . We’re looking for new team members with positive attitudes and an eagerness to learn who are excited about good food and good vibes. We’re hiring a Commissary Manager in Chicago! Role The Commissary Manager is a key leadership position responsible for overseeing the production, standards, and quality of commissary production. This role will create an efficient work environment and ensure all commissary orders are fulfilled accurately and on time. You will support high operational standards by maintaining checklists, recipe specs, and other standardized tools, lead by example, and hold all team members accountable for their performance and product output, in alignment with our Core Values ("VIBES"). Company Core Values & Expectations V ibrant – Abundantly happy, fun, passionate, playful, and kind I ntegrity – Honest, caring, real, and always striving to do the right thing B elonging – Work as a team to make people feel welcome E nergy – Active, proactive, and work hard to make things happen S eize the Moment – Make the most of every opportunity by saying yes, trying new things, and being original You’ll make an impact as a CYM leader Mentoring and developing your team, working side by side with your leaders in the field Creating extraordinary moments for guests Contributing to our business with your ideas and feedback Supporting and lifting up our communities and neighborhoods Your core responsibilities Communicate the vision of Call Your Mother to managers and teams and ensure that our vision is executed every day. Lead and oversee all Commissary operations, including production, distribution, and quality assurance. Oversee labor, inventory, and food cost management to ensure profitability, while maintaining high-quality standards and team satisfaction. Ensure that all commissaries comply with health and safety regulations, food safety standards, training and development plans, and company policies. Analyze KPIs across commissaries to identify trends, opportunities for improvement, and ensure that all operational targets are met or exceeded. React quickly to financial opportunities related to production cost and labor costs. Support leaders to ensure that equipment and facilities are maintained to standards necessary for smooth operations and safe working conditions. Identify team members with high potential and ensure that training plans are created and implemented to help develop our future leaders. Conduct monthly business reviews with the leadership team to review P&Ls, surface customer insights, areas of improvement, and plans to grow the business. Maintain constant feedback loops between all relevant stakeholders to maintain a high level of accuracy, food quality, and communication. Provide leadership, guidance, and mentorship for direct report managers. Be a voice of calm and confidence in high-pressure situations and demonstrate leadership through problem-solving. Candidate profile 4+ years experience as a baker or prep cook in a food production space 2+ year experience as a manager in a food production space Strong understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards Time management skills to deliver quality products on schedule ServeSafe Manager’s Food Safety Certification Ability to coordinate multiple tasks such as food and labor costs while maintaining required standards of operation Hospitality-oriented with passion for the guest experience Flexibility to manage a schedule that may include weekends, holidays, evenings, and potential overnight shifts Outstanding leadership skills and ability to motivate a diverse team in a fast-paced environment Ability to attract, develop, and retain high-performing team members Positive attitude and passion for food Hands-on management style and willingness to lead by example High-energy, positive, can-do attitude that thrives in a fast-paced environment Kindness, respect, and teamwork Ability to work calmly and effectively under pressure; problem-solving focused Clear communication and coaching/leadership skills for a diverse staff Flexible shifts and schedules, including weekends and holidays Why you’ll love working at CYM Base salary of $70k plus annual bonus opportunity Exciting opportunities for growth and development as CYM expands Great people, real support, and positive VIBES in a people-first culture Comprehensive benefits for full-time staff: health, dental, and vision insurance, 401k with 4% employer match, paid vacation, paid parental leave, Employee Assistance Program, free staff meals, free fitness and wellness classes, language classes and other reimbursements, team building activities, and more We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. #J-18808-Ljbffr Call Your Mother