Program Manager

Administrative Operations Specialist 3

Thunderbird School of Global Management (TSGM) is currently hiring a program manager to coordinate and direct the activities and functions of its executive-level and Spanish-language master's programs. Under administrative direction, the program manager ensures that the goals and objectives of the program are accomplished in accordance with policies, priorities, time limitations, or other specifications.

Position Salary Range: $57,900 - $62,000; commensurate with education and experience

Essential Duties:

• Develops and monitors daily operations and coordinates degree program activities.
• Oversee logistics, scheduling and target audience communications for class weekends and other events.
• Receives and responds to a variety of student inquiries in both English and Spanish through different channels; addresses problems, issues and/or concerns including, but not limited to onboarding, schedule, class selection, classroom issues/team projects and use of online resources; routes issues as appropriate to ensure optimal resolution for student success.
• Monitors student progress toward graduation; maintains and updates electronic records to ensure ongoing accuracy and availability of information.
• Monitors inventory of materials and supplies.
• Partners and maintains working relationships with various departments within Thunderbird and ASU including, but not limited to: Student Success, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, and catering.
• Supervises the preparation of budget proposals; establishes expenditure controls and recommends the allocation of resources within the limitations of the budget.
• Oversees the evaluation program's effectiveness to develop and implement the goals and objectives of the degree including improved methods of program delivery; evaluation methodology design and implementation including analysis of results and takes or recommends proper action based on outcomes.

Desired Qualifications:

• Demonstrated experience working in a higher education environment, specifically with a graduate student population
• Professional fluency in Spanish (intermediate level)
• Demonstrated ability to deliver prompt and solution-oriented customer support
• Excellent communication skills
• Experience and sensitivity working with colleagues and students from backgrounds and a commitment to fostering an inclusive work and learning environment in which students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.
• Experience in fostering partnerships and developing understanding of needs, issues, and problems
• Experience in planning, analyzing, and coordinating activities and establishing priorities.
• Working knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint)
• Experience in ASU enterprise software (Peoplesoft, Salesforce, Slack, Zoom, Canvas)
• Experience in using project management software (Monday.com)
• Skill in simultaneously managing and appropriately prioritizing multiple projects and tasks in a dynamic work environment
• Demonstrated success working in team environments with a constructive approach to challenges
• Flexible and adaptive to changing priorities

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Schedule includes occasional evening and weekends (Friday-Sunday, at least once per month) and at least one week-long event per year.

Location: Campus: Downtown Phoenix

Funding: No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.