Client Services Coordinator

Our Mission For over six decades, Hickory Veterinary & Specialty Hospital has provided exceptional care to pets and their families. Our mission is to deliver compassionate, high-quality service while supporting our clients and veterinary teams through every step of their pet’s journey. In this role, you’ll play a vital role in creating positive experiences for clients while helping pets receive the care they need. Who We Are Located in Plymouth Meeting, PA , Hickory Veterinary & Specialty Hospital is a multi-service facility offering general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more. We also provide boarding, daycare, grooming, and rehabilitation. We’re known for our dedication to client relationships, our high standard of medicine, and our team-first culture where everyone’s voice matters. What You’ll Do In this role, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will: Welcome clients and patients warmly, providing a positive first impression Answer phones, respond to emails, and schedule appointments efficiently Assist with check-ins and check-outs for emergency, specialty, and general practice services Guide clients through treatment plans, billing, and discharge instructions Maintain accurate patient records and ensure all client information is up-to-date Collaborate closely with doctors, technicians, and fellow CSRs to keep hospital operations running smoothly Provide clear, compassionate communication — especially in emergency or emotional situations Help manage a clean, organized, and welcoming front desk area Demonstrate the ability to encourage and motivate team members Have a responsible and respectful attitude Responsible for the distributing workload/tasks with efficiency in mind Take on special projects assigned by management Take part in the interview process for CSR candidates Take part in of leadership team meetings to address internal concerns and growth development Help with training protocols, change procedures, and follow up De-escalation training Analyze and adjust team member schedules as needed to best provide coverage for our internal and external customers Appropriately escalate team member or client concerns upwards and provide feedback in regard to shifting work priorities or changes to team members in a timely manner Provide immediate feedback to the Director of Client Experience regarding team performance, policies, and procedures Anticipated Schedule This is a full-time position with the following set schedules available: Sunday, Monday, Tuesday: 8:00am - 8:00 pm Compensation Starting at $25.00/hour What’s in It for You? At Hickory Veterinary & Specialty Hospital, we take care of our team in the same way we care for our patients—wholeheartedly. We offer: Supportive culture with social events & team-building activities Competitive paid time off & holiday pay Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team. Comprehensive medical, dental, and vision insurance Mental health-focused services to ensure you thrive both personally and professionally 401(k) plan with a strong employer match A workplace where you’ll feel valued, heard, and excited to come to work each day Qualifications We’re seeking a Client Services Coordinators who are organized, friendly, and motivated by meaningful work. You likely have: Experienced in customer service (veterinary, medical, pet care, or hospitality preferred) Comfortable multitasking in a busy, high-energy environment Skilled in communication and conflict resolution Compassionate, empathetic, and team-oriented Excited to learn and grow within a supportive hospital setting #J-18808-Ljbffr