Customer Service Rep - Scheduler

Lancaster, NY, USA | 17-20 per hour | Full Time

| *Health, dental, and vision *Paid time off (PTO) *401(k) with a company match *Life insurance *Employee Assistance Program (EAP) *Growth opportunities *Short- and long-term disability *Company parties

Are you an organized, people-focused professional who thrives in a fast-paced environment? At Zenner & Ritter in Buffalo, NY, we're more than just a home services company-we're a team dedicated to delivering top-notch service with a personal touch. We're looking for a full-time Customer Service Rep - Scheduler to join our team! Enjoy competitive pay starting at $17-$20 per hour, full-time stability, continuous training opportunities, and the opportunity to make a real difference in the lives of our customers and team members. Plus, we offer the following top-notch benefits:

• Health, dental, and vision

• Paid time off (PTO)

• 401(k) with a company match

• Life insurance

• Employee Assistance Program (EAP)

• Growth opportunities

• Short- and long-term disability

• Company parties

ABOUT US: WHY WE'RE A GREAT PLACE TO WORK

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

ABOUT THIS IMPORTANT ROLE

This is a full-time, in-office scheduling role located in Buffalo, NY. Shifts vary, ensuring you maintain a healthy work-life balance.

From the moment your day begins, you're the key to keeping everything running smoothly. As a Customer Service Rep - Scheduler, you'll coordinate with technicians, schedule appointments, and provide clear and professional communication to our customers. Handling phone calls and keeping schedules organized will be at the heart of your work, ensuring every day ends with satisfied customers and an efficient workflow.

The Minimum Requirements to Be Considered:

• Strong computer skills

• Excellent organizational and communication abilities

Preferred Qualifications:

• Experience in customer service or dispatching

QUALIFIED? WE WANT TO HEAR FROM YOU!

Don't wait to start your next great scheduling career move! Our initial application process is quick, easy, and mobile-friendly-taking less than three minutes to complete. Once you apply to be our new Customer Service Rep - Scheduler, our team will review your application and get back to you promptly if we feel you'll be a good fit.

Must have the ability to pass a background check and drug screening test.