Customer Service Rep-Level 2 - Experienced (6 - 10 Years)

Job Opportunity in Orchard Park, NY

Join our team as a key player in ensuring exceptional customer service and seamless utility bill management operations. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering a high level of service, this role is perfect for you. Located in the charming town of Orchard Park, NY, you'll be part of a dynamic team dedicated to customer satisfaction and operational excellence.

Key Responsibilities

• Serve as a primary point of contact for customers, utility providers, vendors, and third-party suppliers through both written and verbal communication.
• Address and resolve customer inquiries and concerns efficiently, ensuring timely follow-up and complete resolution.
• Manage day-to-day activities related to utility billing, including account setup, maintenance, and closure.
• Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters.
• Maintain accurate and up-to-date customer records within CRM and billing systems.
• Monitor account activity and identify discrepancies or issues requiring attention.
• Analyze recurring customer concerns and recommend process improvements to enhance service delivery.
• Assist with special projects and contribute to ongoing operational and process improvement initiatives.

Requirements

• High School Diploma or GED required.
• Minimum of 4 years in a customer-facing role.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work both independently and collaboratively within a team.

Preferences

• Associate's or Bachelor's degree preferred.
• Experience in energy or utilities is preferred but not required.
• Bilingual (English & Spanish) is a plus for customer-facing roles.
• Proven experience in telemarketing or similar sales/customer service role.
• Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.

Ready to take your career to the next level? Apply today and become part of our dedicated team in Orchard Park, NY. We look forward to welcoming you!

Subject Line: Experienced Customer Service Professional Wanted

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