Customer Service Specialist

Customer Service Specialist

LANCASTER, NY - OFFICE POSITIONS

Be the Best at what you do and Save the Day!


With over 90 years of continuously servicing the Western New York/ Buffalo region we've grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations all year long. Our goal is to offer careers, not just "jobs".


Let's Get Right to the Good Part: What We Offer


• Competitive Pay ($16-20/hr DOE) and an enjoyable team to work with!

• Access to Health, Vision, & Dental, Employee Assistance Program, and "Work Perks" Discounts and Health & Wellness within 1 month of starting.

• New technology, including integrated, best-in-class software

• PTO, (upon eligibility), 6 paid holidays (after 90 days), Aflac, (60 days), 401k, (1 year)


• Best-in-Industry training, as well as opportunities for advancement.

• Customer support team may be eligible for commissions.

• Benefits will differ for Part Time


Do you genuinely enjoy helping others, have a GREAT phone voice, and love working with industry leading software? Come join our team and help us win the day!

When first starting, this is a full time, Monday-Friday role. After being trained on our software and best practices, we are able to offer shifted schedules and alternatives including [4] 10-hour days.

The Big Task

Successful applicants will promote a positive customer experience by facilitating the prompt, professional handling of client inquiries and service requests. This position provides opportunity for advancement to other roles with Zenner & Ritter, Inc., including Inside Sales and Dispatcher.

Other Responsibilities

• You will need to master call templates to be confident and professional when speaking with our customers.

• Follow up (outbound calls) with customers to ensure satisfaction and present opportunities.

• Maintain and update our customer database (in multiple systems) with complete and accurate information.

• Partner with teammates and maintain communication with managers and other departments.

• Monitor company email, voice mail, social media, messaging and other media to deliver timely responses.


• Participate with Company administrative tasks as operational needs require

Desired Skills and Experience

Positive attitude, solid phone voice, strong computer skills, exceptional follow-up and an interest in advancement

Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo. We are a third generation, family-owned company delivering home comfort solutions to homeowners all over the Buffalo / Niagara region. We are a fast-paced business environment looking for someone who can work with clients to deliver a positive, energetic and accurate level of service.

Please Note: To maintain our high standards, we are seeking applicants that have the desire to contribute the sum of their talents and abilities and who seek out opportunities to advance their expertise, and to forward the Company's innovation. As an employer, Zenner & Ritter, Inc. supports our team members' career goals, embraces new ideas, rewards success, and opens up career paths as far reaching as your talent and motivation take you. Respectfully, please do not apply unless you are interested in an opportunity that requires, and you can deliver, performance that exceeds expectations.

Equal Opportunity Employer


Compensation: $16.00 - $20.00 per hour


About Zenner & Ritter

Zenner & Ritter traces its roots to the late 1920's when Charles H. Ritter and his brother, Arthur Ritter, went door-to-door offering to clean coal dust out of duct work and furnaces. Bill Zenner, joined the business as Charles' business partner though shortly after, he left to manage a local hardware store. At that time, the company was well-known as Zenner & Ritter and has kept both names ever since.

Charles H. Ritter grew the company from its humble beginnings into a well-known Buffalo-area heating and cooling business. His son, Charles C. Ritter assumed leadership of the business in the mid 1980's. For nearly 30 years, Charles C. Ritter was the driving force behind the business filling the company and its employees with his own unique combination of expressive communication and efficient service

Sadly, Charles C. Ritter passed away in 2010 leaving Zenner & Ritter in the capable hands of his wife, Barbara Ritter. Today, Barbara and her son Brian Ritter lead what is now the largest residential heating and cooling company in Western NY. To serve the wider needs of its customers, the company recently launched a new residential plumbing division. And to stay in front of the available technology, the company is also growing a green products division which will offer products and services including geothermal heating and cooling, solar heat, and combined micro heat and power systems. Under Barbara and Brian's leadership, the company continues to evolve, but will always remain committed to providing the best prices and the friendliest service anywhere!

*** NOW HIRING ***

Zenner & Ritter, Inc. is continuing to grow after over 90 years of operations and is looking to applicants interested in CAREERS , not just a "job." Our services include heating, air conditioning, plumbing, generator systems, indoor air quality, energy services, mitigation, ductless systems, electrical and more. We are also seeking applicants for management positions, our accounting group, inside and outside sales, customer service staff and other roles to contribute to a winning team. Full-time, part-time and flexible shift scheduling is available.