Client Manager - Survey Specialist

Job Description

Job Description

Company Description

R25_0020842

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Manager to our survey specialist team within Consumer Panel Services.

Remote role based in the US. Candidates must be physically located within the US.

Job Description

As a Client Manager - Survey Specialist within the Consumer Panel business, you will develop thoughtful research and deliver impactful insights for clients that explains the “why” behind the buy. This includes generating proposals and upselling, designing intelligent questionnaires, and delivering actionable results. The ideal candidate will excel at both sales and primary research design and analysis.

Responsibilities

• Acts as a trusted advisor to drive business results through consultative selling and pursues new survey business from existing and potential clients.
• Leads the development of captivating proposals, including upselling options that address stated and unstated client needs.
• Manages multiple clients and their respective survey projects concurrently and on deadline with outstanding communication and escalating delays to leader in timely manner.
• Writes questionnaires that follow standard survey research design requirements and develops analytic plans that address client’s research objectives/business issue.
• Uses ‘storytelling’ techniques to develop full analytical reports, drawing strategic conclusions and building actionable recommendations to support client business objectives; presents findings to clients as needed.
• Collaborates with senior team leaders on strategic business initiatives for surveys (new products/solutions, sales strategy, client advancement, etc.).
• Identifies areas of inefficiency and proposes/develops solutions.
• Mentors junior staff on various quantitative research projects.

#LI-Remote 

Qualifications

• Bachelor's Degree Required.
• .4-5 years’ experience in survey research, preferably in FMCG
  • Previous experience working in the areas of consumer panel and/or consumer research preferred.
  • Strong understanding of quantitative survey research principles and methodologies.
• Demonstrated success in building and maintaining client relationships, resolving complex issues, and collaborating effectively with internal and external stakeholders in a client-service environment.
• Strong project management and organizational skills, with the ability to manage multiple priorities, drive accountability, and deliver client outcomes with a sense of urgency.
• Strong analytical, problem-solving, critical thinking, and deductive reasoning skills, with the ability to clearly communicate insights and recommendations through presentations and written deliverables.
• Proficient in Microsoft Office. 
• Familiarity with NIQ tools, applications and platforms a plus.

A LITTLE BIT ABOUT YOU

Do you have the necessary skill set to be successful in this role? 

Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey?  Are you able to build trusted advisor relationships with clients?  Are you able to work collaboratively, as part of a remote team within a fast-paced and challenging environment while maintaining high standards? Do you have experience working with survey research and insights? 

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700 - $90,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.  

• Comprehensive healthcare plan (medical, Rx, dental, and vision). 
• Flexible spending accounts and a Health Savings Account (including company contributions). 
• Life and AD&D insurance. 
• 401(k) retirement plan including company matching contributions. 
• Disability insurance. 
• Tuition Reimbursement. 
• Discretionary paid time off program and 11 paid holidays. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: -ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the -center/diversity-inclusion