Front Desk Staff

Job Description

Job Description

Job description:

Are you someone who enjoys helping others and creating a welcoming experience for families? Do you have patience, excellent customer service skills, and enjoy working around children? If so, the Front Desk Receptionist position at our new Water Wings Frisco location could be the perfect fit for you!

We have multiple part-time openings available, with opportunities to grow into a full-time role. No prior swim school experience is required—we provide comprehensive training!

If you're looking for a rewarding opportunity in a fun, family-friendly environment where you can make a positive impact on our students and their families, we'd love to hear from you. Apply today!

Role Description

As a Front Desk Receptionist, you are often the first person our families interact with. You will help create a positive, welcoming experience by greeting families, answering questions, assisting with scheduling, processing payments, and providing exceptional customer service. You'll work closely with our instructors and management team to ensure daily operations run smoothly while helping families feel valued and supported. The ideal candidate is patient, friendly, organized, and enjoys working in a fast-paced environment where children and families are the focus. You will report to the General Manager during your shifts and provide administrative and customer support as needed.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Manage inbound and outbound emails throughout day
• Follow communication “scripts” when handling different topics
• Make and move bookings, assist families in scheduling needs
• Keep track of logs under Google Drive
• Friendly engagement of families by phone and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow through and details.
• Smile and have fun during your entire shift.

Qualifications

• Excellent customer service and interpersonal skills.
• Patience, empathy, and a genuine enjoyment of working with children and families.
• Strong verbal and written communication skills.
• Comfortable multitasking in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Reliable, dependable, and able to work as part of a team.
• Willingness to learn and accept coaching and feedback.
• Previous customer service, receptionist, or administrative experience is a plus, but not required.

Benefits

• Fun team atmosphere.
• Competitive pay.
• Employee discounts, including swim lessons.
• Opportunities for growth and advancement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected.

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Water Wings Swim School was founded to create confident, safe swimmers through a fun and supportive experience. Over time, it has grown from a small swim school into a trusted name in swim instruction for swimmers of all ages and abilities. The school emphasizes swimming as a path to confidence, independence, and meaningful family memories in a positive, growth-oriented environment. Instructors use proven teaching methods and modern safety practices, tailoring lessons to each swimmer’s needs from beginner to advanced levels. As a proud member of the United States Swim School Association, Water Wings maintains high standards of instruction, safety, and care for every family it serves.