Lead Customer Service Specialist

Job Title

Based on our internal equity review process, the starting hourly wage for this position will be $23.19. To allow for growth and salary progression the full hourly range is $23.19 - $31.74. Employees will have the opportunity to move through the posted range based on annual performance reviews and merit increases.

Job Description

Work where you play! Join our team at Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live. Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Tacoma Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.

Why You'll Love it Here Come work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team. You'll receive a competitive wage, along with an attractive benefits package, including medical, dental, retirement, vacation, holidays, and much more. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home. Position Information Under the direction of assigned supervisor or coordinator, provide administrative service and oversee all aspects of customer service program within one or more assigned facility.

Essential Duties

• Greet and assist customers with registration and general reception services, disseminate policy and regulation information and marketing materials; resolve customer issues as appropriate.
• Hire, train, schedule and provide work direction and assistance to assigned part-time and seasonal staff at assigned location. Assist with providing training and technical assistance to customer service staff within the Parks and Recreation Department regarding uniforms, policies and informational functions.
• Operate a centralized telephone switchboard, directing calls to appropriate personnel, departments and offices. Receive and transmit messages, provide general information, assistance and direction to callers and visitors concerning Park District functions, events, facilities and programs.
• Receive, open, sort, categorize, prioritize and stamp incoming United States internal Park District mail. Meter and process mail and deliver to US Post Office on a daily basis. Distribute incoming mail to appropriate personnel. Manage department mail room.
• Operate a motorized vehicle to travel to multiple locations to carry out essential duties. Adhere to all driving laws and safety rules.
• Collect and count money and make change. Reconcile till to cash receipt and prepare monies for bank deposits and weekly revenue reports. Perform revenue reports and make deposits in a timely manner.
• Perform general clerical duties for departments and staff, including maintaining records and logs, typing a variety of forms, materials, envelopes, labels and memoranda that support program registration.
• Provide support to program staff as requested by supervisor. Schedule and post meeting room usage.
• Provide data entry and back up support in order to audit and manage the integrity of the customer relations database.
• Prepare and maintain a variety of records and reports related to front desk operations. Attend meetings as requested.
• May be assigned to manage a check out system for the Parks and Recreation Department's specialized equipment such as laptops and cameras.
• Order and maintain adequate stocks of office supplies for central store room and program staff. Maintain inventory records as assigned.
• Perform related duties as assigned.

Minimum Qualifications

Must have at least two years of customer service and/or clerical experience. Valid driver's license with acceptable driving record (driving abstract will be required at time of offer at applicant's expense). Must be able to work a variety of shifts including mornings, evenings and/or weekends.

Additional Information

ENVIRONMENT: Indoor and outdoor environment. Adverse weather conditions. Noise, dust, pollen, insects. Contact with the public.

PHYSICAL ABILITIES: Sight to prepare written or typed recreational and leisure program material and monitor activities. Hearing and speaking to conduct classes and exchange information. Walking over rough or uneven surfaces during field trips or site visits. Dexterity of hands and fingers to operate computer keyboard and standard office equipment. Safe operations of a motor vehicle. Ability to lift at least 10 pounds to shoulder height.

HAZARDS: Possible contact with dissatisfied or abusive individuals.

KNOWLEDGE OF: Organization, functions and activities of assigned department. Operations of a centralized telephone switchboard and agency-way contacts. Modern office practices, procedures and equipment. Operation of personal computer and associated specialized software. Telephone techniques and etiquette. Operation of a cash register and standard office machines and equipment.

ABILITY TO: Work mornings, evenings, and/or weekends on regular basis. Perform a variety of responsible clerical duties. Operate office equipment and machines such as calculators, copiers, computer, word processing and transcription equipment, postage machine, fax machine. Operate a telephone switchboard, directing calls to appropriate personnel, departments and offices; receive and transmit messages; provide general information and assistance to callers; problem-solve customer needs for proper routing. Greet visitors of the facility in a courteous and helpful manner; provide information, directions and assistance concerning Park District events, facilities and activities. Receive, sort, meter and process US and internal Park District mail; learn regular, express and bulk mail postage rates and procedures. Maintain routine records and logs. Perform simple and repetitive tasks. Interpret and apply rules and regulations. Perform emergency first aid and CPR as needed and according to established guidelines. Communicate clearly verbally and in writing. Assess and evaluate situations effectively. Exert optimal effort in successfully completing tasks. Take initiative with minimal supervision. Extract and record data and carry out calculations accurately. Set up and operate equipment that can require selection from options or different settings. Manage time efficiently and effectively through scheduling and prioritizing. Work within and contribute to the effectiveness of a team, respecting differences. Report for work regularly and on time

Parks Tacoma is an equal opportunity employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply. Parks Tacoma employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. Parks Tacoma is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at View email address on click.appcast.io. Employment is subject to a national background check. This position is an at-will position with no written or implied contractual agreement.