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Transit Customer Service & Data Analytics Specialist

Metropolitan Transportation Authority

Metropolitan Transportation Authority is seeking an Associate Transit Customer Service Specialist to deliver world-class customer care for NYC Transit’s subways and buses. You will monitor inquiries from multiple channels, categorize feedback, and craft timely, accurate responses while collaborating with internal teams to address root causes and improve service. Responsibilities include analyzing data via CRM/BI tools, generating dashboards, and ensuring data quality. #J-18808-Ljbffr Metropolitan Transportation Authority

Vacancy posted 1 day ago
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