Customer Service Specialist

Job Description

Job Description

Now hiring for a  Customer Service Specialist   for an excellent client in Williamsburg, VA  

Job Title:  Customer Service Specialist

Location: Williamsburg

Job Type: Full-Time

Department: Sales

Compensation: $17 - $19 per hour (based on experience)

Schedule:  Monday – Friday  8AM – 5PM  

Overview

We are looking for a motivated customer service specialist with an affiliation to engineered industrial and medical products to join our Sales Department.

What You’ll Do

• Partner with sales team to meet and exceed customer's service expectations

• Handle customer purchase orders/ changes/ returns according to company policies and 

procedures

• Send order confirmation to customer within 48 hours of order placement

• Communicate the status of order if delayed

• Prepare, submit, and follow up on customer quotes 

• Communicate pricing on all products to customers as required

• Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns

• Support the creation of production jobs

• Be active in the maintenance and development of work instructions and work processes

• Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves

• Maintain customer confidentiality

• Actively participate in department meetings and offer suggestions on improvements

What We’re Looking for

• Associate degree preferred in applicable field

• Ideally, working experience in a B2B/ industrial products customer service position

• Preferred: Working knowledge of ERP Systems and proficient in MS Office

• Self-Motivated and Self-Directed with strong attention to detail and problem-solving skills

• Communication skills, cooperativeness, and ability to work in a team

• Effective time management skills with ability to prioritize and execute tasks in a fast-paced environment

• Ability to legally work in the United States

Why work for us:

The Lee Group is driven by our purpose and passion – Aligning talent, Growing Businesses and Changing Lives! And that’s what the right job can mean for a family and what the right employees can mean for a business. We get up every day and come to work for one reason: Putting the right people, in the right seats.

We are guided by our Core Values:

• We are purpose driven to change people’s lives.
• We are approachable and genuine, with a great sense of fun.
• We are authentic straight shooters, unafraid of the truth.
• We get it, our business and our customers.
• We get it right!

Work with us and we will put over 50 years of experience to work for you!

The Lee Group is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.