Customer Service Specialist

Job Description

Job Description

We are looking for a motivated customer service specialist with an affiliation to engineered industrial and medical products to join our Sales Department at the Williamsburg, VA site:

Tasks and Responsibilities :

• Partner with sales team to meet and exceed customer's service expectations
• Handle customer purchase orders/ changes/ returns according to company policies and procedures
• Send order confirmation to customer within 48 hours of order placement
• Communicate the status of order if delayed
• Prepare, submit, and follow up on customer quotes 
• Communicate pricing on all products to customers as required
• Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns
• Support the creation of production jobs
• Be active in the maintenance and development of work instructions and work processes
• Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves
• Maintain customer confidentiality
• Actively participate in department meetings and offer suggestions on improvements

Qualifications:

• Associate degree preferred in applicable field
• Ideally, working experience in a B2B/ industrial products customer service position
• Preferred: Working knowledge of ERP Systems and proficient in MS Office
• Self-Motivated and Self-Directed with strong attention to detail and problem-solving skills
• Communication skills, cooperativeness, and ability to work in a team
• Effective time management skills with ability to prioritize and execute tasks in a fast-paced environment
• Ability to legally work in the United States

Additional Job Details:

• Pay - $18.00 - $20.00 an hour
• Job Type - Full-time

If you enjoy working with other professionals in a collaborative and solution-oriented culture, we encourage you to apply.