Membership & Operations Coordinator

Job Description

Job Description

Clayton Services is searching for a Membership & Operations Coordinator to join a growing, family-focused business in the Houston Heights area. The Membership & Operations Coordinator will oversee day-to-day front-of-house activities while driving membership growth, trial conversions, client retention, and studio operations.

This position is ideal for someone who is personable, organized, highly sales-forward, and enjoys building relationships with customers in an energetic, family-oriented environment.

Job Type: Temp-to-Hire
Pay Rate: $16.00/hour
Schedule: Monday - Friday, 9:00 AM - 1:00 PM
Location: Houston Heights; 100% onsite

Membership & Operations Coordinator Responsibilities:

• Welcome new families, give studio tours, and convert intro offers and trial classes into active memberships.
• Diligently follow up on every trial and lead via calls and emails, including 2-week trial clients and expired trial leads, while maintaining the Intro Offer Lead Sheet.
• Track lead conversions and outreach metrics to report progress and strategy effectiveness to studio leadership.
• Promote seasonal offers, membership options, packages, and studio events to families in-studio.
• Manage front-of-house operations including opening and closing procedures, lights, thermostat, music, alarm, and lock-up.
• Keep the studio clean, organized, and guest-ready, including between-class cleanup, restroom maintenance, check-in area upkeep, and Friday deep cleans.
• Manage bookings, party confirmations, and party tracking using Walla, and assist instructors with class setups.
• Build and schedule weekly newsletters, create social media posts and event graphics in Canva, and post weekly schedules on Instagram.
• Monitor studio supply levels and flag reorder needs prior to running out.
• Answer parent emails, phone calls, and texts promptly and professionally.

Membership & Operations Coordinator Skills and Abilities:

• Strong membership or subscription sales mindset with proven comfort conducting outbound calls and texts, handling objections, and asking for the sale.
• Warm, gracious, and engaging demeanor when interacting with both adults and children.
• Highly organized, reliable, and able to work independently with minimal direction.
• Proficiency with Google Suite, Canva, and social media platforms; willingness to learn studio management software.
• Excellent written and verbal communication skills with a prompt and professional approach.
• Hands-on work ethic with a strong sense of pride in maintaining a polished, clean space.

Membership & Operations Coordinator Education and Experience:

• High school diploma or equivalent required.
• Previous membership or subscription sales experience (boutique fitness, wellness studios, hospitality, enrollment, or similar) strongly preferred.
• Customer service or front-of-house operations experience in a client-facing or hospitality environment preferred.
• Experience using scheduling, CRM, or POS software (e.g., Walla) is a plus.

Membership & Operations Coordinator - Immediate need. Apply today!