Call Center Quality Assurance Representative

Globex Leisure and Travel is seeking an enthusiastic, meticulous Call Center Quality Assurance Specialist to join our team in Sevierville, TN.

As a Qualification Assurance Specialist, you will wield significant influence in ensuring seamless transactions and customer satisfaction. Your role will encompass meticulously reviewing qualifications, facilitating payments, and providing exceptional service to our valued customers.

As a key liaison between our clientele and the sales team, you will be at the forefront, engaging with customers to assess their needs, thoroughly vet GlobeX qualifications, and adeptly address any concerns they may have. Your dedication will be instrumental in finalizing sales transactions and contributing to the attainment of ambitious sales targets.

Collaboration will be integral as you work closely with the sales team to tailor packages and upgrades that precisely align with the unique requirements of our clients. Your proficiency in building rapport over the phone and projecting a confident demeanor will be fundamental to fostering lasting connections with our clientele.

Why work for us?

• Competitive compensation
• Advancement opportunities. We are rapidly growing!
• Awesome culture. We like to have fun!

What makes the ideal candidate?

• Proficiency in strategic negotiation and persuasive communication
• Ability to personalize interactions with customers
• Collaborative mindset
• Strong sales and customer service skills
• Excellent people skills
• Diligence while multitasking

We offer:

• Competitive Pay
• Medical Insurance (HSA available)
• Vision
• Dental

Qualifications:

• Exceptional verbal and written communication skills
• Proficiency in negotiation, persuasion, and active listening
• Experience working in a call center environment preferred
• Friendly, approachable demeanor with superior customer service abilities
• High School diploma or equivalent required; Associate degree in business or related field preferred
• Superior problem-solving skills with meticulous attention to detail
• Proven track record in sales, with at least 2 years of closing experience preferred
• Strong interpersonal skills with a dedication to delivering exceptional guest experiences
• Ability to work independently and collaboratively in cross-functional teams
• Excellent time management and multitasking abilities
• Proactive, adaptable, and creative approach to challenges

Additional Requirements:

• Strong data entry skills and proficiency in technology (Microsoft Office Suite and Google Workforce)
• Willingness and ability to learn new applications
• Flexibility to work varied schedules, including mornings, evenings, weekends, and some holidays
• Willingness to perform other reasonable job duties as requested by the leadership team

Physical Requirements:

• The position entails a range of physical activities, including walking, sitting, standing, handling objects or tools, typing, reaching with hands and arms, maintaining balance, stooping, as well as verbal communication and auditory perception.
• Occasionally, lifting and/or moving objects up to twenty-five pounds may be required.
• Keen visual acuity with specific abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the capability to adjust focus, necessary for effectively carrying out tasks and responsibilities within this role.

Work Environment:

• The work environment is characterized by high noise levels

Additional Expectations:

• Maintain a tidy and safe workspace in compliance with company standards

Globex is an equal-opportunity employer. Globex recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions.