Customer Account Manager (Onsite)

Customer Solutions Team Member

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you've been waiting for!

This candidate will be on site at East Hartford, CT.

What You Will Do:

• Management and timely support of large, complex, & high-volume customers
• Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)
• Manage all aspects of customer order management to fulfill customer requirements on time
• Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)
• Identify and communicate/escalate critical part requirements for airline customers & shops
• Support general customer operational issues related to spare parts
• Engage with customers on a weekly basis in support of organizational sales goals
• Responsible for key customer financial forecasting and execution
• Support 24/7 AOG duty as needed on a limited basis
• Up to 10% travel to customer sites
• OMP planning and execution support

Qualifications You Must Have:

• Bachelor's Degree and 8 years of experience; Or Advanced Degree and 5 years of experience to include the following:
• Significant internal and external customer interface
• Experience managing and prioritizing multiple conflicting priorities in a fast paced, dynamic work environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Qualifications We Prefer:

• Demonstrated experience communicating with and delivering presentation to all levels of internal and external organizations
• Frequent collaboration in a team environment; should also be able to work independently
• SAP experience preferred
• Aerospace / Aviation experience a plus

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.