Field Service Representative
Virtual Vocations Inc
Passionate about network infrastructure, the full-time Field Service Representative will provide exceptional customer service, respond to emergency outages, and manage onsite customer appointments while working remotely in Illinois. Key responsibilities: Provide exceptional service to customers and respond promptly to emergency outages Configure, install, and support hardware and peripheral components, while managing tickets using the help desk ticket queue Conduct end-user training sessions and troubleshoot basic network connectivity issues as needed Required qualifications: 1 to 3 years of experience in Windows and/or Mac OS hardware and software support Experience with help desk operations in a medium to large scale environment Proficiency in Microsoft Office support, including Outlook/Exchange and SharePoint Online Understanding of Active Directory user accounts and basic network troubleshooting Experience managing workload with a ticketing system; ServiceNow experience preferred
Vacancy posted 2 days ago
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