Event Manager

Compensation Pay Range: $70,000 - $91,000 annually. Bonus Eligible: Yes. Job Summary Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout pre‑event, event, and post‑event phases of property events. This position primarily handles events of average complexity and ensures seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up‑selling and offering enhancements to create outstanding events. Candidate Profile High school diploma or GED; 1–2 years of experience in event management or a related professional area. OR 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; at least 1 year of experience in event management or a related professional area required. Core Work Activities Managing Event Logistics and Operations Ensures events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customers during the event phase and hands off to the Event Operations team for execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill. Manages group room blocks and meeting space for average to large‑sized assigned groups. Identifies operational challenges and determines solutions with property staff and customers. Integrates current trends in event management and event design using judgment. Acts as liaison between field salesperson and customer throughout the event process. Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details verbally and in writing to the customer and property operations. Makes presence known to customers at all times during this process. Oversees customer experiences from file turnover through the post‑event phase until turnover back to sales. Follows up with customers post‑event. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and suggest alternatives to previous arrangements. Works to continually improve customer service by integrating feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conducts formal pre‑ and post‑event meetings to review and communicate group needs and feedback. Leads formal pre‑event and post‑event meetings for average to large‑sized assigned groups. Facilitates various meetings as deemed necessary (Banquet Event Order meeting, block review, etc.). Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups. Upsells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio‑visual) for assigned groups. Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees. Observes service behaviors of employees and provides feedback to individuals and/or managers. Assists in developing and implementing corrective action plans. Initiates improvement of service performance based on evaluations of issues and resolutions. Works with property staff and customers to address operational challenges associated with assigned groups. Performs other duties as assigned to meet business needs. Equal Employment Opportunity Statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law. Benefits We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position, and location. #J-18808-Ljbffr Gaylord Hotels