Bilingual Collections Associate I

JOB TITLE: Bilingual Collections Associate HOURLY RATE: $22.00/HR WORK SCHEDULE: Open The Company: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. The team at Sunbit is looking for a self-motivated and ambitious Bilingual Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment Requirements What You’ll Be Doing: Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer Submit regular reports on the status of unpaid accounts and any repayment progress Comply with all federal and state rules and regulations governing collections What You Bring to the Table: Prior Call Center experience (both B2B and B2C experience is a plus) Strong communication and negotiation skills Patience and stress management Problem-solving and critical thinking skills Friendly and helpful phone demeanor Basic technical troubleshooting skills Strong typing and computer skills This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint). Benefits Mission driven + empowered + collaborative environment State of the art customer care contact center Competitive pay and stock options 12 days of PTO your first year with increases thereafter + Holiday Pay Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave Newly added HSA and Pet Insurance 401K Plan with Matching Casual Dress Other fun team events and Spirit Days Cultural Competencies for Success at Sunbit: Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor Act fast- Thrive in a fast-paced environment while maintaining a high level of support Include always- Communicate well verbally and in writing, demonstrating empathy and understanding Innovate for good- Establishes scalable capabilities by applying best practices to your workday. Recruitment Fraud Disclaimer We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [emailprotected] to confirm. Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. #J-18808-Ljbffr