Bilingual Customer Service Representative (Spanish-English)

Job Description

Job Description

Job Title:
Bilingual Customer Service Representative (Spanish-English) – Onsite, Las Vegas, NV

Job Description:

Unlock your potential with TTEC’s award-winning team, where delivering exceptional customer experiences is at the heart of everything we do. As a Bilingual Customer Service Representative (Spanish-English) working onsite in Las Vegas, NV, you’ll play a vital role in bringing humanity to business and making a meaningful difference in customers’ lives.

At TTEC, our employees say it best—our purpose-driven culture, supportive teams, and commitment to growth have earned us a Great Place to Work® certification in the United States.

What You’ll Do:

In this role, you’ll be the voice of the company, helping customers feel heard, valued, and supported. Whether you’re answering questions, resolving concerns, or guiding customers through solutions, your empathy and problem-solving skills will turn everyday interactions into exceptional experiences.

Your Day-to-Day Responsibilities:

• Respond to incoming customer inquiries via phone, chat, or email
• Research and resolve customer issues efficiently and accurately
• Provide clear, knowledgeable guidance on products and services
• Deliver a positive, professional, and empathetic customer experience

What You Bring:

• Fluency in both English and Spanish
• At least 6 months of customer service experience
• High school diploma or equivalent
• Strong communication and problem-solving skills
• Basic computer proficiency and ability to navigate multiple systems
• Ability to learn and apply product or service knowledge effectively

What We Offer:

• Competitive starting pay of $18/hour plus performance-based bonuses
• Opportunities for career growth and professional development
• A diverse, inclusive, and community-focused workplace
• Access to a global network of supportive and collaborative teammates
• Comprehensive benefits package, including:
• • Paid Time Off (PTO)
  • Tuition reimbursement
  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Health and wellness programs and incentives
  • Free, confidential Employee Assistance Program (EAP).