Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Bree Buckles - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages. Previous customer service experience in the insurance industry is a plus. Strong organizational and multitasking abilities. Empathetic and patient, with a commitment to resolving customer concerns. Familiarity with insurance terminology and policies.

High school diploma or equivalent; college degree is a plus. Relevant state insurance license preferred. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work flexible hours to accommodate client needs.

Compensation: $50,000.00 - $75,000.00 per year