Care Services Coordinator & Community Liaison

Job Description

Job Description

Location: Northeast Chicago, IL 

Position Type: Full-Time | Includes After-Hours On-Call 

About Synergy Home Care: 

At Synergy Home Care, we are dedicated to delivering exceptional in-home care services with compassion, professionalism, and heart. We are seeking a versatile and motivated Care Services Coordinator & Community Liaison to both support quality care delivery in the field and strengthen our relationships within the community to grow our client base. 

Position Summary: 

This role bridges care supervision and outreach. The ideal candidate will oversee client care management performance and quality of care while also building and maintaining referral relationships with hospitals, case managers, senior communities, and other healthcare professionals. You’ll be the face of Synergy—both inside the homes of our clients and out in the community. 

NOTE:This position requires participation in after-hours on-call rotation to ensure continuous support for caregivers and clients.

 

Key Responsibilities: 

Care Supervision & Field Operations 

Conduct regular home visits to supervise caregivers and ensure client satisfaction

Provide training, mentorship, and on-the-spot coaching for caregivers

Address and resolve client or caregiver issues professionally and promptly

Support onboarding and skills assessment of new field staff 

Maintain documentation of visits, incidents, and quality checks 

Step in for scheduling needs or emergency coverage as needed 

Participate in after-hours on-call rotation to respond to urgent client or staffing needs 

Community Marketing & Client Outreach 

Cultivate referral relationships with hospitals, discharge planners, physicians, and community partners 

Represent Synergy at community events, senior expos, and health fairs

Deliver presentations and informational sessions on home care services

Track and follow up on leads and referral activities 

Collaborate with leadership on local marketing strategies and outreach goals

 

Qualifications: 

Background in home care, healthcare, or senior services strongly preferred

CNA, LPN, or healthcare certification a plus 

Proven experience in supervision and/or marketing/outreach roles

Excellent communication, organization, and problem-solving skills

Self-driven, personable, and confident in both clinical and marketing settings

Valid driver’s license and reliable transportation required 

Availability for after-hours on-call rotation is required 

Why Join Synergy? 

Make a direct impact on client outcomes and company growth

Work in a dynamic, people-first environment 

Competitive pay with mileage reimbursement