Department Manager

Team Leader The pay range for this role is: $24.00 – $27.00 per hour. What you’ll do As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing a team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high‑performing and engaged colleague experience. Maintain strong stock levels and size availability to maximize sales and meet customer expectations. Deliver excellent store standards by ensuring the sales floor is well‑presented, merchandised, and fully replenished. Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities. Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience. Support day‑to‑day store operations, including opening, closing, and store duty management when needed. Review customer service feedback, handle customer issues professionally, and escalate when appropriate. Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development. Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards. What you’ll bring The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment. Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently. Good organizational and time‑management skills, with the ability to prioritize and manage multiple tasks. The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands. Clear and effective communication skills for interacting with customers, colleagues, and management. Confidence using retail technologies, including cash registers, self‑checkouts, tablets, and handheld POS devices. Ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies. Provide excellent customer service in English, including interacting with customers and monitoring the performance of English‑speaking colleagues. What you’ll get The team will provide you with a robust onboarding period, tools to excel in a rapidly expanding global business, competitive benefits, and work‑life balance. You’ll be empowered to succeed and supported by a people‑first culture that values accountability and ownership. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email View email address on click.appcast.io with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability. REQ ID: JR-10307 #J-18808-Ljbffr